Intake Specialist; Bilingual - South Bend

Indiana Health Centers, Inc. (IHC)

IHC is a mission-driven organization that has been providing high‑quality, affordable healthcare to underserved and uninsured populations since 1977. As a Federally Qualified Health Center, IHC specializes in integrated care, providing essential services to meet patient needs in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in‑house Pharmacy services (select locations), IHC offers primary medical, dental, and behavioral healthcare services to diverse patient populations throughout Indiana.

Based at IHC Michigan St. in South Bend, the Intake Specialist must be bilingual and fluent in Spanish. The role plays a vital part in ensuring all client income documentation, front‑office paperwork, charts, and billing are handled efficiently. It requires close collaboration with front‑office staff to deliver excellent customer service to clients over the phone and in the lobby.

Meet our Michigan Street (South Bend) Team: (Use the "Apply for this Job" box below)./

• Monday – 8:00 a.m. – 5:00 p.m.
• Tuesday – 8:00 a.m. – 5:30 p.m.
• Wednesday – 8:00 a.m. – 5:00 p.m.
• Thursday – 8:00 a.m. – 5:30 p.m.
• Friday – 8:00 a.m. – 3:00 p.m.

• $1,000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer‑paid Group Life, Short‑term disability, and Long‑term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Support Linc Employee Assistance Program with 24/7 access to therapy consultation services

• Greets clients and visitors to the clinic and assists with the check‑in process.
• Makes appointments and educates clients regarding the documents they need to provide at the time of service.
• Answers phones and accurately directs calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains the electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in the timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare Part D, and refers eligible clients to WIC programs.

• Ability to interact with a diverse population with a wide range of educational levels, including children.
• Demonstrate positive customer service skills in person and over the phone.
• Proficiency in patient scheduling, including procedures for walk‑ins, overbooking, and rescheduling.
• Proficient knowledge of Medicaid and Medicare requirements.
• Take initiative; prioritize, organize tasks and time; follow up.
• High detail orientation and accuracy.
• Knowledge of standard office practices and procedures.
• Ability to juggle multiple requests and meet multiple deadlines.
• Active participation on a high‑performing work team; ability to maintain a team approach to problem solving.

• Completion of a standard high school diploma or equivalent.
• One (1) year of prior experience in an office or health‑related position.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.