Clinic Coordinator

Reports to the Director or Practice Manager of the respective site within BMG. In collaboration with the Director/Practice Manager, is responsible for overseeing staff, filling in at the front and back‑office desk when needed and handles all the referrals. Identifies, analyzes and resolves day‑to‑day issues with staff, patients or clients. Responds to daily operational issues when the Director/Practice Manager is absent or unavailable.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Working with other administrative staff to develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary to ensure exceptional customer service.
• Identifying, analyzing and resolving day‑to‑day issues with staff, patients or clients.
• Ensuring the efficiency of patient flow into and out of clinic and of completion of documentation.
• Assisting in the hiring and development of the front office and clinical staff.
• Participating in professional development activities. Assist in front office and clinical staff in developing and implementing short and long‑term work plans and objectives.
• Managing the referral of patients to specialists and scheduling of tests and treatment as requested by the provider.
• Ensuring office and clinical supply inventory is current, supplies are ordered in a timely manner, equipment is serviced and calibrated, and offices are opened and closed according to established procedures.
• Ensuring that patients are treated courteously by the office staff, maintaining strict confidentiality.
• Performing annual employee performance appraisals, meeting with employees to discuss job performance, employee goals and accomplishments.
• Reviewing and using technical statistical data for reports and records including wait‑time report, new company report and retention report to improve clinical procedures.
• Performing front office and clinical duties as needed to ensure efficient flow of patients through the clinic.
• Acting as a point person for entry of new companies and changes to company profiles.
• Acting as a point‑person with other departments (MRO‑A billing etc).

• Maintaining records, reports and files as required.
• Completing other job‑related assignments and special projects as directed.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department‑specific education within established time frames.
• Completes annual employee health requirements within established time frames.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma is required; with Associate or bachelor's degree preferred. Requires a minimum of two years of experience working in a Physician Practice (healthcare).

• Requires a working knowledge of general…