Patient Service Rep

Job Details:

Job Location:

Centennial - South Bend, IN 46600, Position Type:
Full Time, Education Level: High School, Travel Percentage:
None, Job Shift: Day, Job Category:
Health Care, As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with Voice mail messages and setting appointments.
• Maintains general knowledge of Health Linc Patient Resources.
• All Health Linc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

• Generates patient demographic sheet and route slip for each medical visit.
• Posts patient payments for Medical/Dental.
• Performs financial intakes on all referred patients as needed.

• Closes medical/dental encounters daily.

• High School diploma or equivalent

• At least 1-3 years of healthcare administrative experience (not required but highly preferred)

• Strong customer service skills
• Excellent written and verbal communication skills
• Proven ability to work well in a team environment
• Basic math skills needed to process simple payments
• Strong organizational and time management skills
• Ability to remain flexible and adaptable

• Computer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)
• Multi-line telephone and other office equipment such as printers, fax machines, etc.

N/A

• All assigned Relias training