Sales & Catering Manager

Double Tree by Hilton Downtown South Bend Catering Sales & Service Manager

Department: Sales
Reports To: Director of Sales & Marketing
Status: Exempt (Full-Time)

At Double Tree by Hilton Downtown South Bend, we pride ourselves on delivering exceptional hospitality experiences — from welcoming guests with our signature warm chocolate chip cookie to hosting seamless meetings and unforgettable events in our versatile downtown event spaces.

We are seeking a dynamic and detail-oriented Catering Sales & Service Manager to lead the planning, coordination, and execution of meetings, conferences, weddings, and social events within our hotel. This role is ideal for a hospitality professional who thrives on building relationships, driving revenue, and delivering exceptional service from contract to event completion.

The Catering Sales & Service Manager is responsible for coordinating and supervising assigned group and catering business after the contract is secured through successful event execution. This individual ensures profitable operations while maintaining the highest quality standards and service levels.

This role serves as the primary liaison between clients and hotel departments to ensure flawless meetings and events, while actively soliciting new business, upselling services, and generating repeat clientele.

• Act as the main point of contact for clients from turnover through event completion

• Contact clients within 24 hours of file turnover and maintain consistent follow‑up communication

• Generate and distribute detailed Banquet Event Orders (BEOs) weekly to all departments

• Collaborate closely with banquet, culinary, guest services, housekeeping, AV, engineering, and accounting teams to ensure seamless event execution

• Maintain full knowledge of:

  • Meeting room setups and event space capabilities

  • Sleeping room configurations and guest room types

  • Hotel services and operational departments

• Review and manage rooming lists, VIP lists, and event specifications

• Manage the event calendar to optimize space utilization and maximize revenue

• Maintain pricing integrity and proactively upsell menus and services

• Be present and visible during events to assist staff and ensure client satisfaction

• Solicit new accounts and maintain strong relationships with existing clients to generate repeat business

• Plan and execute holiday and special events in partnership with the Director of Sales & Marketing

• Participate in Manager on Duty (M.O.D.) coverage as scheduled

• Utilize client feedback to enhance service quality and operational excellence

Education & Experience

• Minimum of 2 years of progressive hotel or related hospitality experience
  OR

• 4-year college degree in Hospitality, Business, or related field
  OR

• College degree with at least 1 year of related experience

• Proficiency in Windows, Microsoft Office (Word, Excel), and hotel sales systems

Skills & Competencies

• Strong written and verbal communication skills

• Exceptional organization and multitasking abilities

• Proven ability to upsell and drive revenue

• Strong problem‑solving and decision‑making skills

• Ability to maintain confidentiality

• Service‑oriented mindset with a professional and polished appearance

• Ability to work flexible hours, including evenings and weekends as needed

• Ability to work flexible and extended hours based on event schedules

• Medium work:
  Exerting up to 50 pounds occasionally and/or 20 pounds frequently

• Be part of a globally recognized Hilton brand

• Work in a vibrant downtown location connected to premier meeting and event spaces

• Opportunity to impact guest experiences and drive revenue growth

• Collaborative, service‑focused team environment

• Career growth opportunities within Hilton

If you are passionate about hospitality, relationship‑building, and executing exceptional events, we invite you to apply and become part of our award‑winning team.

We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.