Systems Support Analyst

Overview

Location:

South Bend, IN
Salary: $45,00 - $55,000/year
We are seeking an experienced System Support Specialist to join our IT team. This senior-level role provides advanced technical support for computers, mobile devices, systems, and network infrastructure. The ideal candidate has strong troubleshooting skills, experience working in enterprise environments, and a passion for improving IT operations through automation and best practices.

• Act as an escalation point for advanced issues involving hardware, software, networking, and mobile devices.
• Identify recurring problems, conduct root cause analysis, and implement long-term solutions.
• Work closely with IT teams, internal departments, and vendors to resolve technical incidents.
• Develop and implement automation to streamline routine IT processes.
• Lead or participate in IT projects including system upgrades, network configuration, and security improvements.
• Assist with deploying and managing enterprise systems such as cloud services and virtualization platforms.
• Support backups, restorations, and disaster recovery procedures.
• Manage IT assets, procurement, and configuration of hardware and software.
• Monitor and respond to system security alerts and ensure compliance with IT security standards.
• Install and maintain network cabling (Ethernet and fiber), perform patching, and maintain organized cabling infrastructure.
• Maintain and apply knowledge of current cybersecurity threats and implement required updates.
• Create technical documentation and contribute to a shared knowledge base.
• Provide clear, timely communication to end-users and explain technical concepts in understandable terms.
• Participate in on-call rotations, including after-hours or weekend support when needed.
• Maintain reliable attendance and flexibility during emergencies or urgent issues.
• Reliable transportation required.

• Minimum 3 years of experience in enterprise-level IT support
• Strong problem-solving and critical-thinking ability
• Excellent written and verbal communication skills
• Ability to multitask and work effectively under pressure
• Experience supporting diverse user environments
• Strong organizational skills and attention to detail