ServiceNow Systems Administrator

Service Now Systems Administrator page is loaded## Service Now Systems Administrator remote type:
Hybrid locations:
South Bend, Indiana 46601 - Corporate time type:
Full time posted on:
Posted Todayjob requisition :
R-100518
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* Job Description:

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* Position Summary:

** The Service Now System Administrator will be responsible for the day-to-day administration, configuration, and ongoing maintenance of the Service Now platform within the organization. This incumbent ensures the stability, integrity, and efficient operation of the Service Now platform, supporting business processes and technology solutions that enable the organization to deliver seamless IT and business services. The ideal candidate is technically adept, analytical, and has a passion for optimizing workflows and service delivery using the Service Now platform.
** Primary

Responsibilities and Duties:

*** Responsible for, as the Service Now platform owner, staying up to date on technological enhancements to the platform to collaborate with leadership to develop strategy and budgeting to support business operations.
* Ensuring the platform runs smoothly by applying updates, patches, and performing regular maintenance tasks.
* Ensuring data integrity, managing data import and export processes, and creating reports and dashboards to analyze platform usage and performance.
* Addressing and resolving technical issues and providing support to users encountering problems with the platform.
* Manage User/group adhering to principles of least privileged
* Implementing security measures and ensuring the platform adheres to relevant security policies and compliance requirements.
* Responsible for the design and building of Service Now Applications and integration  with other applications and platforms, including architecture, languages, best practices and methodologies in an Agile Scrum environment.
* Follow, maintain and apply documentation best practice policies, procedures and process throughout Service Now development.
* Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
* Design and implement solutions following established Configuration Management policies and standards.
* Assume additional responsibilities as required for the growth and advancement of Everwise.
** Knowledge/

Skills:

*** Demonstrate knowledge of Service Now modules, workflows, and data model.
* Knowledge of ITIL frameworks and Service Now's ITSM applications (Incident, Problem, Change).
* Understanding user and role management, list and form configuration, and data import.
* Building and managing workflows to automate tasks and processes within Service Now
* Ability to communicate technical information to non-technical personnel.
* Knowledge of computer and/or network security systems, applications, procedures and techniques.
* Excellent verbal and written communication skills are necessary.
* Demonstrates excellent customer service standards and behaviors, as well as encourages, coaches and monitors the same in staff.
* Consistently promotes teamwork and direct communication with team members and be able to function independently as well as part of a team.
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* Minimum Requirements:

*** High School Diploma, GED or equivalent certification
* Bachelor’s degree in a technology related curriculum or equivalent work experience in a technological field or demonstrate equivalent work experience knowledge.
* 2+ years’ experience in Service Now workflow development.
* Experience with Service Now Discovery, CMDB, or Asset Management.
* Hands-on implementation and support experience with Service Now.
* Hands-on experience working with implementing and supporting the following Service Now platform features/functions including CMDB, Asset, Service Catalog, Workflows, Knowledge, Incident, Problem and Change
* Strong analytical, problem-solving and decision-making capabilities.
* Ability to lift 50 pounds when necessary.
** Preferred Requirements:
*** Service Now Partner accreditations and/or micro certification
* ITIL v4 Foundations Certification
* Certified Service Now Developer Everwise is an equal…