Access Control Specialist

The Access Control Specialist supports the University’s comprehensive access control program by serving as the primary day‑to‑day administrator of the access control software under the guidance of the Associate Director, Access Control. This position ensures accurate credentialing, system functionality, timely troubleshooting, and excellent customer service to the campus community. The Access Control Specialist works to implement policies, maintain secure and efficient operations, support system upgrades, and coordinate access requests across all University campuses.

• Access Control Administration:
  • Serve as the daily administrator for the Continental Access Control platform, managing user accounts, access levels, schedules, time zones, door groups, and system configurations.
  • Monitor system health, alarms, and event logs; promptly troubleshoot issues and initiate service support when necessary.
  • Ensure data accuracy and integrity within all access control databases.
  • Update and maintain door schedules, holiday calendars, and building access profiles.
  • Coordinate and perform system testing activities, including firmware and software updates, system backups, wireless device performance checks, and emergency power verification, while assessing results and implementing corrective actions as needed to ensure reliable system performance.
  • Evaluate access control policies and procedures to identify opportunities for improved efficiency and ensure compliance, and implement appropriate process or system changes to address identified needs.
• Credentialing & Access Provisioning:
  • Process and fulfill electronic access card and key requests in accordance with University policies.
  • Issue, track, revoke, and document access cards, mobile credentials, and physical keys.
  • Maintain digital records to support auditing, security compliance, and reporting.
  • Coordinate with campus departments in diagnosing and resolving access control issues, ensuring solutions are implemented efficiently while maintaining system integrity and security.
• Operational Support & System Maintenance:
  • Monitor system performance and report recurring issues, risks, or improvements, developing improvements and reporting to the Associate Director when needed.
  • Assist with the maintenance and operational readiness of access control components, including wired and wireless devices, readers, locks, and controllers.
  • Perform routine audits of access groups, permissions, and user accounts to uphold security best practices.
  • Assist in maintaining inventory of access cards, key blanks, and related materials.
  • Provide after‑hours support for access control and related systems during emergencies, major University events or due to international time zones.
• Customer Service & Stakeholder Coordination:
  • Serve as the primary point of contact for daily access control inquiries from faculty, staff, students, and contracted partners.
  • Provide clear communication regarding access changes, outages, system updates, and project impacts.
  • Collaborate with the Department of Public Safety on monitoring proprietary alarm systems and responding to access‑related incidents.
  • Support coordination across Facilities Services, Public Safety, IT, Residence Life, and other campus stakeholders.
• Administrative Responsibilities:
  • Maintain accurate files, logs, inventory records, and compliance documentation.
  • Assist with preparing reports, system analytics, and operational summaries.
• Project & Vendor Support:
  • Assist with project coordination, ensuring installations and repairs meet University standards and timelines.
  • Support vendor and contractor interactions, including scheduling, documentation, and quality control.
  • Participate in system upgrades, new installations, and migration planning as directed.
• Training & Staff Support:
  • Provide training and assistance to staff, departmental liaisons, and end users on access control processes and system features.
  • Develop user guides and standard operating procedures for routine system tasks.
  • Support the Associate Director in promoting consistent and secure access control practices across all campuses.
• Lock Shop Responsibilities and Support:
  • Maintain accurate employee key files, key…