Process Training Specialist
Job in
South Bend, St. Joseph County, Indiana, 46626, USA
Listed on 2026-09-03
Listing for:
TD Synnex
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, Data Analyst, Systems Analyst
Job Description & How to Apply Below
TD Synnex seeks a Process Training Specialist to design, deliver, and optimize training that supports our cutting-edge software solutions. In this hybrid San Francisco-based role, you will analyze current workflows, document standard operating procedures, and translate complex technical processes into clear, engaging learning content. Partner with cross-functional IT and product teams to identify skill gaps, build role-based training paths, and track effectiveness with data-driven metrics.
You'll thrive in our collaborative, innovation-focused culture and have opportunities for continuous learning and impactful career growth.
Responsibilities
- Design and deliver process and systems training for technical and business teams
- Analyze workflows and document clear, scalable standard operating procedures (SOPs)
- Translate complex IT and software processes into user-friendly training materials
- Partner with cross-functional teams to assess skill gaps and define training needs
- Develop role-based learning paths and e-learning modules using an LMSMeasure training effectiveness using data and recommend continuous improvements
- Support process changes and new technology rollouts with targeted training
- Maintain up-to-date documentation aligned with evolving tools and practices
Required Skills
- Process mapping
- Technical writing
- Learning Management Systems (LMS) administration
- Instructional design
- Data analysis and reporting
- Workflow automation tools (e.g., Jira, Service
- Now) Training facilitation
- Software development lifecycle (SDLC) knowledge
- Quality assurance and compliance
- Change management
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