Technical Customer Care Specialist
Job in
South Bend, St. Joseph County, Indiana, 46626, USA
Listed on 2026-09-04
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, CRM Systems & Management -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, CRM Systems & Management
Job Description & How to Apply Below
Responsibilities
- Work directly with clients via phone, email, chat, and/or other electronic communication methods
- Resolve application and product issues
- Handle routine customer questions relating to product usage
- Provide technical support through issue resolution
- Maintain expert-level knowledge of Business Unit processes and procedures
- Accurately log all customer information in the CRM tool
- Facilitate communication with other departments to resolve client concerns
- Communicate with key stakeholders to identify and resolve inquiries
- Provide follow-up to keep customers informed of issue status
- Adhere to quality assurance standards
- Support issues relating to the Cox Automotive suite of products
- High school diploma or equivalent
- 0–2 years of experience in customer support, technical support, or IT help desk
- Basic understanding of operating systems, networking, or software troubleshooting
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Customer-focused attitude with patience and empathy
- Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms (preferred)
- Familiarity with CRM systems and ticketing software (preferred)
- Associate or bachelor’s degree in a related field is a plus
Demonstrates expertise in customer support and technical issue resolution, with a strong focus on communication and problem-solving. Proficient in using CRM systems and support tools to enhance customer experience and maintain quality assurance standards.
Highest-signal resume keywords- Customer Support Experience
- Technical Support Skills
- CRM System Proficiency
- Communication Skills
- Problem-Solving Abilities
- Basic Understanding of Operating Systems
- Networking Knowledge
- Software Troubleshooting
- Issue Resolution
- Quality Assurance Standards
- Excellent Verbal Communication
- Excellent Written Communication
- Customer-Focused Attitude
- Patience
- Empathy
- High School Diploma or Equivalent
- Associate Degree in Related Field
- Bachelor's Degree in Related Field
- Technical Support
- Customer Support
- Cox Automotive Products
- Client Communication
- Stakeholder Engagement
- Zendesk
- Freshdesk
- Salesforce
- CRM Systems
- Ticketing Software
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