Regional Director, Urgent Care

Summary

Reporting to the Vice President of Retail, the Regional Director of Beacon’s Urgent Care provides strategic, operational, and financial leadership for MedPoint Urgent Care, Beacon Urgent Care and Beacon Immediate Care locations. This role is responsible for ensuring safe, high-quality, patient-centered care while driving operational excellence, provider engagement, patient experience, growth, and financial performance. The Director collaborates with physicians, advanced practice providers, nursing leaders, and health system executives to advance urgent care services and support organizational goals.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Developing and executing growth strategies that expand market presence, improve access, and support service excellence.
• Identifying opportunities to increase utilization, strengthen community engagement, and enhance patient access.
• Monitoring healthcare market trends, competitive intelligence, and industry best practices.
• Directing day-to-day operations across all Urgent Care locations.
• Optimizing staffing, patient flow, scheduling, and resource utilization.
• Establishing and monitoring key performance indicators related to quality, safety, operational efficiency, patient experience, and financial performance.
• Leading continuous improvement initiatives that improve efficiency and standardize operations.
• Ensuring compliance with regulatory, accreditation, and organizational requirements.
• Developing and managing operating and capital budgets while implementing strategies to achieve financial and operational goals.

• Promoting a culture of safety, accountability, service excellence, and continuous improvement.
• Monitoring quality and patient experience outcomes and implementing performance improvement initiatives.
• Partnering with physicians, advanced practice providers, and clinical leaders to advance quality outcomes and evidence-based practice.
• Recruiting, developing, engaging, and retaining high-performing leaders and staff.
• Leading managers and supervisors to achieve operational, quality, and financial objectives.
• Building and sustaining partnerships with employers, schools, community organizations, healthcare partners, and referral sources.
• Supporting marketing, business development, occupational health, and employer service initiatives.
• Serving as an ambassador for Urgent Care Services throughout the communities served.
• Collaborating across primary care, specialty care, emergency services, imaging, laboratory, and other service lines to strengthen care coordination and patient retention.
• Participating in leadership councils, organizational committees, strategic planning initiatives, and system integration activities.

• Completing other job-related assignments and special projects as directed.

• Strategic Thinking:
  Aligns urgent care operations and growth initiatives with organizational priorities while anticipating future opportunities and challenges.
• Results Orientation:
  Drives performance and consistently achieves quality, operational, financial, and growth objectives.
• Accountability:
  Takes ownership of outcomes and fosters a culture of responsibility, transparency, and high performance.
• Operational Excellence:
  Optimizes…