Clinical Team Manager

Job Overview

The Care Team in partnership with Traditions Health is seeking a new Clinical Team Manager (Registered Nurse/RN).

• The Clinical Manager (Registered Nurse/RN) ensures that the overall coordination of home health and/or hospice services provided to the patient is delivered according to acceptable standards of practice and all company procedures.
• This position reviews and approves patient information submitted by the licensed professional (LP).
• This position assists with patient care review meetings (Case Conference and Interdisciplinary Team (IDT)), the review and approval of orders, and provides oversight of patient care.
• The Clinical Manager is responsible for assisting the branch director with day‑to‑day office and staff management related to patient care.
• This position assists the branch leadership with ongoing education and training of all branch clinicians to ensure understanding of documentation requirements to meet regulatory standards.
• The Clinical Manager (Registered Nurse/RN) facilitates the relationship between physicians, referral sources, patients, caregivers, and employees.
• Review on call coordination notes reports daily.
• Communicate with patients and families to introduce TCT, discuss services to be rendered, and inform them of the potential start of care visit date; follow back up with the sales team member as needed.
• Provide educational material for family and staff on medical diagnoses, provision of care, psychosocial aspects of chronic illness and disability, and end of life care.
• Assist with maintaining provider requirements; work with providers, sales, and clinical staff to resolve issues as appropriate.
• Process workflow, coordination notes, and administrative tasks timely.
• Back up the intake coordinator to receive and enter referrals from payors, physicians, facilities, and staff; clearly identify who obtained the referral.
• Attach referral paperwork to medical record timely, as needed.
• Communicate acceptance of referrals clearly with referral sources, as needed.
• Back up the Patient Service Coordinator (PSC) to reschedule missed and declined visits, and process reassigned and rescheduled requests to ensure timely completion.
• Review patient schedules and approve schedule changes to ensure clinical skills of assigned staff meet patient requirements.
• Follow up on orders as needed when medical records are unable to retrieve the unsigned order.
• Remain up to date on internal information announcements and ensure TCT policies and procedures, critical pathways, standards of care, and practice guidelines are met.
• Provide orientation and in‑service training to field and office staff to meet patient needs, particularly with documentation standards, track and document education appropriately.
• Assist the Branch Director and administrator during any survey, as directed.
• Attend and participate in staff meetings and in‑services.
• Attend and participate in community education functions.
• Address action items and rocks to ensure that TCT is able to accomplish important goals.
• Participate in administrative on‑call; support the on‑call nurse and provide software management related to processing intake and crucial workflow during off hours.
• Conduct continuous quality assessment and performance improvement activities, as assigned.
• Complete onsite supervisory visits, as assigned.
• Assist with day‑to‑day supervision of branch clinical operations.
• May assume a position of leadership when the branch director is out of the office; perform supervisory tasks such as evaluations and counseling, or make hiring and termination recommendations for branch and field staff as requested.
• Responsible for the referral intake and management process to ensure patients receive assessment visits scheduled and performed timely by TCT policy.
• Assist branch director with patient review meetings (case conference and IDT); address care decisions based on review.
• Review and approve patient care assessment coordination notes submitted by case managers and attach to episode detail report.
• Contact physicians to obtain orders for continued service provision or add‑on services as needed.
• Review and approve all patient…