PT - Golf Shop Attendant - Elbel; IN, South Bend

Salary

Salary
: $13.27 - per hour

Position Summary
:
The Golf Shop Attendant serves as the primary point of contact inside the golf shop, providing high quality customer service while assisting golfers with tee time reservations, fee collection, merchandise sales, and general course information. This position supports efficient daily operations by maintaining accurate transactions, assisting customers, and supporting the Golf Shop Manager as assigned.

As a leader and employee of the City of South Bend, you are called upon to serve in a manner that supports Our Core Values:
Excellence, Accountability, Innovation, Inclusion, and Empowerment as you carry out our primary employee expectations:
Champion Values & Organizational Pride, Champion Operational Excellence, Make Sound Decisions, Embrace Coaching and Accountability, Communicate with Excellence, Value Diverse People and Perspectives, Embrace Personal Development, Exhibit a Positive Attitude and Own Your Health, Wellness & Safety

Supervision Exercised
:
Responsible for overseeing office functions and supervises staff.

• Greet and assist all patrons in a friendly, professional, and respectful manner while upholding course policies.
• Assist customers with tee-time reservations, check-ins, and payment processing.
• Process green fees, cart fees, merchandise sales, and other point of sale transactions accurately.
• Answer phones and respond to customer questions regarding tee times, rates, policies, and course conditions.
• Maintain a clean, organized, and professional golf shop environment.
• Assist with merchandise stocking, displays, and inventory organization.
• Verify receipts and communicate with outside staff as needed to ensure smooth player flow.
• Monitor weather conditions to alert visitors of any potentially dangerous conditions and suspend play as required by course protocols (i.e. lightning strike within 10 miles, wind in excess of 50 mph, etc.).
• Communicate customer concerns or operational issues to the Golf Shop Manager or supervisor.
• Support the Golf Shop Manager as assigned.

• Other duties as assigned.

• High School Diploma or equivalent education.
• Prior customer service experience required, golf operations experience preferred.

• Knowledge of basic golf course operations.
• Product knowledge of Shop Merchandise.
• Working knowledge of City or County government a plus.

• Valid Indiana Driver’s License required.

• Copier, facsimile machine, computer, cash register, telephone, calculator, credit card machine, golf cart, and portable radio.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and walk and talk or hear. The employee is occasionally required to walk;

use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.

Work is performed in office settings, with moderate inside temperatures. The noise level in the work environment is usually quiet to moderate in the office and moderately loud in the field. The employee is frequently exposed to wet and humid conditions. Entire office is smoke free.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The City of South Bend is an at will employer.

• Pre-Employment Drug Screen
• Comprehensive Background Check

Equal Opportunity Employer