KEY HOLDER

Supervisor – Merchandising (Small Format) Position Overview

As a Supervisor of Merchandising, you will play a pivotal role in ensuring that our store is well-organized, visually appealing, and fully stocked with the products our customers love. Reporting directly to the Assistant Manager – Merchandising Lead, you will be responsible for overseeing various aspects of merchandising and customer service within the store. If you are passionate about merchandising and have a keen eye for detail, we invite you to join our team and help us create an exceptional shopping environment for our valued customers.

• Provide excellent representation of Kabelin Ace Hardware through fully embodying the company’s core values and what it means to be “The Helpful Place”.
• Supervisors are held to a higher standard and always “Customer Ready.” Show up on time, actively find replacements in advance for shifts, and complete job responsibilities each day with accuracy and thoroughness.
• Lead by example and maintain approachability for associates and customers.
• Delegate responsibilities and tasks to teach and empower your associates.
• Drive store sales to meet and exceed the Plan.
• Share merchandising, cost control, or sales ideas with the Manager for follow-up.
• Prepare and strive for future career advancement.

• Possess in-depth product knowledge and familiarity with store layout and product locations.
• Support the Assistant Manager – Merchandising Lead in ensuring the Customer Coordinator role is executed according to best practices.
• Train associates in customer service and merchandising best practices to enhance the overall shopping experience for our customers.
• Manage all store services completed on the floor, including but not limited to pipe cutting, propane‑related tasks, key cutting, key programming, etc. Ensure that associates are well-trained to perform these services.
• Take ownership of the paint department, including training associates, driving add‑on sales, and maintaining optimal inventory levels.
• Coordinate merchandise resets throughout the store to create fresh and engaging shopping environments.
• Uphold store cleanliness standards and efficiently organize facilities to provide a pleasant shopping environment.
• Enhance the presentation of the front‑of‑store and awning areas.
• Implement effective queue presentation strategies to improve the customer experience.
• Maintain store signage presentation, including brand and price signs, to ensure clarity and accuracy.
• Execute and maintain End Caps, ensuring they are consistently set and well‑stocked with relevant products.
• Implement and oversee "Win the Month" promotions to drive sales and customer engagement.
• Execute the sign kit, including setting ads on launch dates and ensuring key items are stocked.
• Manage and maintain Power Aisles, from planning their layout to setting and restocking products.
• Implement store product standards, with a focus on shelf‑facing and presentation to create an inviting atmosphere.
• Oversee closeout management, item change management, and the timely application of weekly price change labels.
• Serve as the liaison to store support for direct vendor products, addressing damages and deficiencies promptly.
• Actively promote and execute store and company‑wide events and promotions, such as grilling events, product demo days, customer workshops, round‑up donations, seasonal changes, and more.
• Collaborate with our Marketing team to curate and create local content for our social media accounts, highlighting store changes, new associates, and other relevant updates.

$13 - $15 / hour. This is a full‑time position at 40 hours/week (some evenings & every other weekend required).

• Health, Dental, and Vision Insurance
• Paid Time Off & Holiday Pay (on certain holidays)
• Retirement Plan with Company Match
• Employee Discount

• High School or GED equivalent.
• Possess a valid in‑state driver’s license with an acceptable driving record.
• Previous retail merchandising experience preferred. Hardware experience preferred.
• Standing, walking, lifting (up to 40lbs) and climbing.

Job responsibilities may change based on the needs of the business.