Front end coach

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model. Manages and supports customer service initiatives, for example store-of-the-community and community outreach programs, ensuring customer needs, complaints and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting and controlling expenses. Confirms they are indexed to sales, monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow and operational processes. Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training and mentoring. Assigns duties, sets clear expectations, provides associate recognition and communicates consistently. Develops qualified associates to meet staffing needs and achieve company growth potential.

Coordinates completes and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability, measures progress, and identifies improvement opportunities.

Ensures compliance with company policies and procedures, supports company mission, values and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy. Demonstrates integrity, promotes a culture of belonging, and supports Walmart’s regenerative goals, waste elimination and local giving initiatives.

• Minimum Qualifications:
  
  2 years of college; OR 1 year retail experience and 1 year supervisory experience; OR 2 years general work experience and 1 year supervisory experience.
• Facilities that sell firearms require successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training. Facilities that sell only ammunition may require a current state‑issued Certificate of Eligibility.
• Associates must attend and successfully complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings).
• Preferred Qualifications:
  
  Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

• Competitive pay and performance‑based bonus awards.
• Health benefits including medical, vision and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short‑term and long‑term disability coverage, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U:
  Walmart‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees.
• Annual salary range: $65,000.00 – $ with potential additional compensation such as regional pay zone, complexity structure, and state pay differential.

700 W IRELAND RD, SOUTH BEND, IN 46614‑3810, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.

For information about PTO, please visit  For details about benefits and eligibility, see One.

Walmart. Benefits are subject to change and may be subject to a specific plan or program terms.