Public Safety Officer

Reports to the Director and is responsible for maintaining a safe, secure, and effective environment of care throughout the hospital.

Generally assigned to the Emergency Trauma Center (ETC), this role protects patients, visitors, employees, hospital property, and facilities from hazardous conditions, physical harm, trespassing, vandalism, sabotage, fire, theft, workplace violence, and other threats.

The Security Officer II monitors hospital operations, responds to emergencies, enforces security procedures, conducts investigations, and assists staff, patients, and visitors while maintaining a visible and professional security presence.

This position may require the officer to be armed while on duty and maintain firearms proficiency in accordance with department standards.

Mission:
We deliver outstanding care, inspire health, and connect with heart.

Values:
Trust. Respect. Integrity. Compassion.

Service Goals:
Personally connect. Keep everyone informed. Be on their team.

• Monitor activities of patients, visitors, staff, and others to maintain a safe and secure environment.
• Inspect equipment, doors, windows, gates, restricted areas, offices, hallways, and stairwells to ensure proper security and access control.
• Respond to emergencies including fires, disturbances, accidents, criminal activity, disasters, bomb threats, workplace violence incidents, active shooters, and behavioral health emergencies.
• Respond to duress alarms, building alarms, door alarms, parking lot call boxes, and behavioral health requests for assistance.
• Utilize de-escalation, crisis intervention, and trauma-informed communication techniques when interacting with disruptive, combative, emotionally distressed, or potentially violent individuals.
• Use force only in accordance with hospital policy, applicable laws, and department training standards.
• Initiate emergency response procedures and coordinate with law enforcement, fire, EMS, and other emergency agencies as necessary.
• Restrict access to visitors and staff in accordance with hospital policy and regulate parking in hospital surface lots and parking garages.
• Conduct screening procedures at designated entrances and address prohibited weapons in accordance with hospital policy.
• Operate security technology including CCTV systems, access control systems, alarm monitoring systems, radios, and electronic incident reporting software.
• Conduct investigations, prepare reports, maintain daily activity logs, and preserve evidence in accordance with departmental procedures and chain-of-custody standards.
• Initiate and coordinate ETC lockdown procedures in collaboration with clinical staff during violent or high‑risk incidents.
• Summon external law enforcement agencies as appropriate.
• Intervene to prevent and control disturbances involving patients, visitors, or employees.
• Provide escort services for employees, visitors, and patients throughout the hospital campus.
• Assist clinical staff with behavioral health, substance abuse, suicidal, or high‑risk patient situations requiring security intervention.
• Enforce parking rules and regulations in hospital surface lots and parking garages.
• Maintain assigned firearms, security equipment, and departmental property in accordance with policy and safety standards.
• Maintain firearms proficiency through ongoing training and annual qualification requirements.
• Testify in hearings and legal proceedings regarding incidents occurring on hospital property when required.
• Complete additional job‑related duties and special projects as assigned.

• Report safety hazards, unsafe conditions, workplace violence concerns, and security risks.
• Secure offices, rooms, hallways, stairwells, and other unsecured areas throughout hospital property.
• Utilize safety and emergency equipment to control or mitigate incidents.
• Participate in emergency preparedness activities, disaster drills, lockdown procedures, and Incident Command operations.
• Maintain knowledge of and compliance with hospital safety policies, HIPAA requirements, patient rights, regulatory standards, and emergency response procedures.
• Participat…