Crisis Support Staff On Call South Bend YWCA and Elkhart Safe Haven

About the Role

Do you want a career that makes a difference? As the YWCA North Central Indiana's Crisis Support Staff, you can help change the world for women and children in our community who are striving for better lives. YWCA NC IN is the leading emergency shelter provider and services to domestic violence and sexual assault victims. Our programs help victims survive abuse and build safer, happier, healthier futures.

We would love for you to be a part of our incredible team that makes a difference in thousands of people's lives each year.

On‑Call Employees have the ability to work a flexible schedule conducive to their current responsibilities, making this position suitable for a second job or for students needing schedule flexibility. Both shelters operate 24/7, providing diverse schedule options to cover vacations or regular shifts. Flexibility, flexibility, flexibility!

• Answer incoming crisis calls
• Conduct intake of domestic violence clients
• Enter accurate data for crisis calls, intakes, lethality screens, abuser logs, and room lists
• Process intake of new clients and clients exiting the program
• Monitor and respond to activity at entry doors
• Provide information and referral for telephone callers and residents
• Communicate client matters to appropriate staff
• Watch security cameras
• Provide initial orientation for women entering the program and review policies and rules as backup to Crisis Desk Specialists
• Pack rooms of clients who have left personal belongings, ensuring proper inventory, storage and labeling
• Perform laundry on as‑needed basis
• Monitor client laundry, ironing and room cleaning activities
• Monitor clients’ assigned chores and ensure completion
• Maintain linen closet and pantry in orderly manner
• Cross‑train with Crisis Desk Specialists for front‑desk backup
• Circulate on first and second floors, interact with clients and report issues to clients' case managers when appropriate
• Resolve client problems when necessary
• Inform supervisor when toiletries inventory is low
• Enter information in log books at front desk and in Crisis Floor Specialist’s office as appropriate
• Track CAC Food Program grant activities and comply with reporting forms
• Set up breakfast items in cafeteria, serve food and milk to all children, and record participation
• Supervise all meal and snack activities in the cafeteria
• Perform other duties as assigned
• Call on‑call supervisor with necessary guidance and schedule changes

• Ability to work well with people and make decisions in emergency situations
• Ability to maintain accurate records
• Ability to work as part of a team
• Ability to follow instructions and complete assignments
• Ability to assess client needs and well‑being
• Knowledge of women’s issues

• High school diploma/GED required; associate’s or bachelor’s degree preferred
• Experience working with women and children in a social service setting desirable

• Climbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive hand and wrist motions, moderate lifting and carrying (up to 20 lbs)
• Full range of body motion including manual and finger dexterity and eye‑hand coordination
• Ability to sit at a computer workstation for extended periods
• Occasional need to stand for long periods
• Ability to focus on detail and accuracy
• Ability to handle environmental conditions inside and outside
• Occasional high stress may be experienced in dealing with clients, staff and volunteers

Keyword: Crisis Desk Specialist