Community Resource Specialist Job South Bend area,Indiana USA,Social Work

JOB SUMMARY

This full-time, at-will position connects individuals and families with programs, services, and supports to promote independence and well-being.

This position provides guidance on available resources, assists with applications and referrals, and collaborates with staff, caregivers, and community partners to ensure timely and effective service delivery.

ESSENTIAL DUTIES

Assist individuals and families in identifying, navigating and accessing community resources, programs,and benefits to support their needs and goals.

Conduct outreach, home visits, and comprehensive assessments to evaluate individual needs and determine eligibility for CHOICE, SSBG, TITLE IIIB (Older American Act).

Provide guidance and support with applications, documentation, and referrals to ensure individualsreceive timely and appropriate access to services.

Maintain accurate records of all activities, interactions, and outcomes, ensuring tasks are completed in atimely and precise manner.

Collaborate with internal staff, caregivers, community agencies, and service providers to coordinate careand facilitate continuity of services.

Develop initial service plans for Health and Wellness waiver, Traumatic Brain Injury waiver, PathwaysHCBS Fee-for Service, and Money Follows the Person, ensuring compliance with program requirements.

Identify and engage enlivIN participants; develop individualized service plans addressing socialdeterminants of health.

Provide telephone reassurance to individuals participating in waiver programs or on waiver waiting list.

May provide services and support across multiple programs and/or projects, adapting to organizational priorities while maintaining the core functions as described.

Other duties may be assigned and/or requested from time to time in fulfillment of the agency’s mission.

RESPONSIBILITIES

The Community Resource Specialist assists individuals and families in accessing Medicaid and other community resources by providing guidance, conducting visits, and completing accurate documentation.

The role includes monitoring applications, coordinating with staff and external agencies, and supporting clients through referrals and problem resolution.

Additionally, the position participates in training and projects, maintains required systems, and travels within the service area to meet program needs.

Employee will perform their duties in accordance with the Allowable and Unallowable Activities for the service provided, specifically, the Care Management section of the most recent version of the Indiana Health Coverage Programs, Provider Reference Manual, Home and Community Based Services Waivers ("Waiver Manual").

Requirements EDUCATION AND/OR EXPERIENCE REQUIREMENTS

Bachelor’s degree (BA or BS) from an accredited four-year college; or,
An associate’s degree may be considered with four or more years’ experience in human services, assessment, service plan development and implementation.
Obtain and maintain ongoing Care Manager Certification with the Indiana FSSA.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Strong knowledge of community resources and public assistance programs.
Excellent verbal and written communication skills; ability to conduct interviews and explain complex information.
Ability to plan, organize, prioritize, and track multiple tasks and responsibilities.
Ability to learn and effectively use specialized information and referral databases.

DIFFICULTY OF WORK

Work requires balancing multiple priorities, accurately completing documentation, and ensuring compliance with established procedures and regulations. Duties involve interpreting program requirements, exercising sound judgment, and coordinating with individuals, families, and external agencies to address diverse needs.

The role also requires adaptability, problem-solving, and the ability to learn and apply specialized processes.

PERSONAL WORKING RELATIONSHIPS

Interacts with individuals, families, and caregivers.
Collaborates with community professionals and partner organizations.
Works closely with agency staff and management.

WORKING CONDITIONS AND PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that…