Regional Operations Manager

In this role, based in South Boston, Virginia, you will supervise a regional team of Service Engineers and Service Technicians supporting Hitachi Energy’s Service Business. Your work will focus on delivering timely, high‑quality, and cost‑effective service offerings, solutions, and projects—including field service and repair—across the assigned region. You will contribute to the execution of the service strategy by coordinating service activities, providing project management support as needed, and ensuring consistent performance against customer commitments.

With accountability for regional execution and financial outcomes, you will balance operational priorities, resource planning, and customer needs to support reliable service delivery and sustainable regional performance.

• Manage planning and execution of regional service activities, both on‑site and off‑site, aligned with customer agreements
• Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets
• Allocate and coordinate work based on order content, delivery timelines, competencies, and workload
• Ensure materials, components, and warranty classifications support effective service delivery
• Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth
• Support continuous improvement by applying service data, customer feedback, and digital service tools
• Ensure service findings are communicated to product and system teams to support ongoing improvement
• Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

• Bachelor’s degree and 5 years of Service Operations or Project Management experience
• Associate degree and 7 years of Service Operations or Project Management experience
• High School Diploma / GED and 9 years of Service Operations or Project Management experience

Minimum 5 years of transformer service or power product field service experience preferred

Experience interacting directly with customers preferred

Excellent communication, organization, and presentation skills preferred

Demonstrated background in troubleshooting and problem‑solving preferred

Experience managing field service personnel, including time reporting and performance assessments preferred

Ability to travel up to 25% preferred

Working at Hitachi Energy offers the opportunity to contribute to essential power infrastructure while developing your career alongside experienced professionals across the energy sector.

Opportunities to work on innovative technologies that shape the future of energy

A collaborative environment with experienced professionals across the power industry

Access to learning platforms and career development programs

Competitive health and retirement benefits

Paid leave and flexible work arrangements

Location South Boston, Virginia, United States of America

Job type Full time

Experience Management

Job function Engineering & Science

Contract Regular

Publication date

Reference number R0122221

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive…