OSS Support Engineer

Bring your IT expertise to a role where every interaction makes a difference. Hitachi Energy is looking for an Onsite Support Specialist to join the Transformers Business Solutions IT team in South Boston, VA. In this hands‑on position, you’ll be the go‑to resource for onsite IT support—ensuring technology runs smoothly and enabling teams to stay productive and connected.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You’ll work directly with end users, providing desk‑side support for hardware, software, and collaboration tools while partnering with broader IT teams to resolve issues efficiently. This role blends technical troubleshooting with customer engagement, offering variety, autonomy, and opportunities to continuously build your skills.

If you enjoy solving problems, working in dynamic environments, and delivering high‑quality service, this is your chance to grow your IT career while making a meaningful impact every day.

• Troubleshoot IT issues requiring hands‑on, onsite support
• Deliver and set up devices in a ready‑to‑use state
• Provide user guidance and training on common IT tools
• Manage hardware inventory and maintain accurate CMDB records
• Coordinate device logistics, shipping, and asset movement
• Support meeting room technology and shared collaboration spaces
• Handle warranty cases with vendors and support third‑party technicians
• Perform system checks in IT spaces (temperature, cabling, equipment)

• Formal IT qualification or completed IT apprenticeship
• Minimum 2 years of professional IT support experience
• Strong communication skills in English and local language
• Proactive, solution‑oriented, and able to work independently
• Familiarity with tools such as Service Now, Microsoft 365, Windows, and iOS
• Understanding of ITIL principles preferred

• Help power a more sustainable future with a global energy leader
• Grow through continuous learning and hands‑on development opportunities
• Be part of an inclusive, collaborative team where innovation is encouraged

Location:

South Boston, Virginia, United States of America

Job type:
Full time

Experience:

Experienced

Job function: IT, Telecom & Internet

Contract:

Regular

Publication date:

Reference number: R0121877

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the Aff­irmative Action Plan of a particular facility between the hours of 9:00 a.m. – 5:00 p.m. EST Monday through Friday by contacting an HR Representative at . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability.

You may request reasonable accommodations by calling an HR Representative at . Resumes and applications will not be accepted through this method.

For more information regarding your EEO rights as an applicant, please visit this website.