MIDA - Assistant General Manager

MIDA – Assistant General Manager

Location:

Boston – South End

Posted on February 12, 2026.

Founded by Chef Douglass Williams in November 2016, MIDA serves playful Italian cuisine in Boston's South End. Our menu focuses on classic regional dishes made from scratch with high‑quality ingredients, embodying simplicity and flawless execution.

Our Core Principals Are Very Simple:

• High‑quality food should be made from scratch
• Supremely delicious food is about simplicity and flawless execution of the best ingredients
• Generous hospitality is the foundation of a beloved neighborhood restaurant

Chef Douglass Williams has been recognized by Food & Wine Magazine as one of the “Best New Chefs” in the country and is a James Beard Award semi‑finalist for “Outstanding Chef.” He advocates for diversity and community within the industry.

The Assistant General Manager at MIDA oversees daily operations, partners with the General Manager, and coaches hourly employees to meet our standards of service and hospitality. Precision, patience, resourcefulness, and a passion for good food and drink are essential.

Understand and guide restaurant operations using weekly financial information, focusing on guest experience and supportive hourly teams. Identify, train, and coach staff, and contribute to a work environment that emphasizes ambition and inclusivity.

• Lead daily restaurant operations, integrating front‑of‑house and back‑of‑house teams.
• Identify, hire, train, develop, and coach servers and bartenders.
• Create bi‑weekly schedules based on sales, volume, and skill set.
• Execute MIDA’s Server and Bar training programs, including materials and benchmarks.
• Develop continuing education covering food, beverage, community, and industry.
• Manage the beverage program, including ordering, inventory, and staff education.
• Ensure guest‑facing service that reflects MIDA values.
• Create meaningful guest relationships to encourage repeat business and staff retention.
• Maintain accuracy, efficiency, and smart decision‑making in set‑up, cleanliness, and facility care.
• Propose initiatives for sales growth, staffing, events, and neighborhood engagement.
• Facilitate private events, coordinating with hosts and all team members.
• Support all service facets: dine‑in, takeout, delivery, patio, and events.
• Respond promptly to guest feedback and communicate improvements.
• Follow all food safety and sanitation regulations.
• Complete daily financial reports, cash outs, and opening/closing management shifts.
• Order dry goods and supplies efficiently, minimizing cost and waste.

• Prior restaurant service experience, ideally in a restaurant management role.
• Strong interpersonal and hospitality skills.
• Excellent organizational skills.
• Capacity to anticipate guest needs.
• Result‑driven self‑starter.
• Availability for nights, weekends, and holidays.
• In‑depth knowledge of restaurant service, beverage, safety, and sanitation.
• Physical ability to stand all shift, lift >50 lbs, kneel, bend, lift above head, work in cramped spaces.

• Adheres to our values of Acumen, Passion, and Empathy
  • Business acumen drives performance.
  • Passion inspires world‑class cuisine and hospitality.
  • Empathy informs social consciousness and perspective.
• Demonstrates diligence and technique in cleanliness, speed, and precision.
• Exudes a dreamer's personality anchored by conviviality, thoughtfulness, and creativity.
• Efficiently completes scheduling, ordering, and inventory.
• Acts as a known leader to hourly staff, providing support, guidance, structure, and product knowledge.
• Committed to understanding financial performance, including labor, sales, and beverage cost goals.

This job description may be amended at any time by management. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. MIDA is an equal‑opportunity employer.

Full‑time

David Nguyen

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