Senior Account Manager; Pharma​/Trade Shows

Impact XM is a global leader in experiential marketing, and we’re seeking a Senior Account Manager (Pharma/Trade Shows) who thrives at the intersection of strategy, client partnership, and flawless execution. In this role, you’ll lead high-value pharmaceutical accounts, guiding complex experiential programs from concept to impact—while mentoring emerging talent and contributing to the continued growth of the agency.

If you’re equal parts strategic thinker, trusted relationship-builder, and execution powerhouse, this could be your next big move.

• Serve as the trusted advisor for key pharmaceutical and healthcare clients.
• Build and sustain long-term client relationships rooted in trust, delivery excellence, and strategic insight.
• Drive account retention while identifying and developing growth opportunities within existing client portfolios.
• Lead client onboarding, business reviews, and day-to-day engagement to ensure consistent, high-quality service.
• Partner with Sales and Account Directors on RFP responses, pitch development, and business development efforts.

• Own the full lifecycle of complex experiential programs across live, virtual, and hybrid formats.
• Align and lead cross-functional teams to deliver against scope, timelines, and client expectations.
• Collaborate closely with Estimating, Field Services, and Fulfillment to ensure seamless execution.
• Navigate event logistics, pharmaceutical compliance requirements, and trade show regulations with confidence.

• Take full ownership of project and program budgets, from scoping through reconciliation.
• Confidently scope and price repeat programs; collaborate with Estimating on new initiatives.
• Maintain accurate project documentation, including quotes, change orders, and invoices, using internal systems.
• Partner with Finance to ensure timely, accurate billing and overall account health.

• Coach, mentor, and develop Account Managers and Coordinators, serving as a role model and leader.
• Support career development planning and foster a collaborative, growth-oriented team culture.
• Share best practices and collaborate cross-functionally to continuously elevate team performance.
• Assist with onboarding and scaling the department as new talent joins Impact XM.

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 2–5+ years of experience managing complex experiential programs; agency experience strongly preferred.
• Proven experience within pharmaceutical or healthcare marketing environments.
• Ability to manage multiple programs simultaneously with precision and composure under pressure.
• Exceptional written and verbal communication skills, from executive-level presentations to internal collaboration.

Proficiency with Microsoft Office and project management tools.

Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.

Passion – We love what we do, take pride in doing it and celebrate what we accomplish.

Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.

Collaboration – Collaboration and transparent communication creates our best work.

Trust – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect – We understand, acknowledge, and appreciate the perspective and actions of others.

Impact XM offers a comprehensive benefit package including competitive salaries and the opportunity for growth within our exciting industry!