Coordinator, Import​/Export

Details of the job

The Import Export Team plays a crucial role in ensuring our merchandise and non‑merchandise arrive safely and efficiently while adhering to all federal regulations of import/export.

Our goal is to deliver our merchandise to the Distribution Center as timely as possible in partnership with external and internal clients.

Our team is diverse in knowledge, skills and policies to support the ever‑growing business.

This is a temporary‑to‑permanent position, with the opportunity to transition to full‑time employment based on performance and business needs.

As a Temporary Import/Export Coordinator, you play an integral role in ensuring day‑to‑day compliance with all United States import and export laws and regulations. In this role, you support and facilitate shipments to and from the United States, ensuring accuracy and efficiency at every step.

You are responsible for delivering superior customer service to both internal and external clients while demonstrating a strong commitment to Hermès culture, policies and procedures. After the sale, you create the required documentation and coordinate shipments with HOP Freight Forwarders, logging and maintaining records of all import/export shipments and related documentation in shared files to enable effective tracking and tracing.

While your primary focus will be within one division, you will also cross‑train and provide assistance to other divisions as needed, contributing to a collaborative and well‑rounded team environment.

This position is based onsite in our Dayton, NJ Distribution & Service Center.

• Responsible for preparation of required export shipment documentation for all outbound After Sales shipments
• Works closely with the Customer Service Department to facilitate the After Sales process and maintain appropriate time frames
• Coordinate After Sales shipments with Freight Forwarders and Couriers to ensure compliance with US Customs regulations
• Process CITES and Fish & Wildlife shipments
• Locate and provide required Fish & Wildlife documentation to Freight Forwarders for all Fish & Wildlife shipments, including After Sales and exceptional international shipping
• Provide completed CITES documentation to the Transportation Department in France for submissions to the French Ministry
• Provide timely status updates for all shipments and report any and all issues that could impact delivery
• File entry documentation received from Hermès of Paris brokers in accordance with US Customs requirements
• Provide concise tracking reports to management
• Participate in compliance training topics as directed by management
• All other duties as assigned by supervisor
• This position may require overtime and a flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the year

• Minimum of 2 or 3 years of experience, including hands‑on internship, in freight forwarding, transport and/or logistics
• Certifications in Supply Chain, Dangerous goods preferred
• Excel knowledge (V‑lookups, Pivot tables required)
• Knowledge in air and ocean operations and documentation including ISF, TSCA, Lacey Act
• Knowledge of incoterms
• Lifting requirement – ability to lift up to 50 lbs while following proper safety procedures
• Clear and courteous communication, accountability, accuracy, and attention to detail
• Solid understanding of budgeting and ability to exercise appropriate judgement
• Proven excellence at meeting long and short‑term deadlines
• Solid knowledge of Microsoft Office & Power Point
• Strong written, verbal and presentation skills

The range for this role is $28.46–31.45 per hour. Actual rates are determined based on the job, location and individual experience.

Hermès is proud to offer a variety of benefits, including:

• Commission and bonus incentives based on sales performance
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days and sick & safe time)
• Paid parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and Employee Assistance Program resources
• Access to Calm App, Health Advocate, Family Building Support and more

Hermès of Paris is an equal opportunity workplace. Applicants are recruited, selected and hired on the basis of individual merit and ability without discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or other prohibited grounds.