Customer Experience Coordinator

Customer Success & Marketing Coordinator

Your responsibilities as Customer Success & Marketing Coordinator:

Primary Focus: Deliver exceptional customer experience while supporting sales and marketing.

Customer Care:

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in Service Minder.
• Follow up after appointments and completed projects.

Sales Support:

• Schedule consultations.
• Prepare financing paperwork and contracts.
• Follow up on outstanding proposals.
• Assist with customer reviews and referrals.

Marketing Support:

• Schedule corporate social media posts.
• Publish blogs and website updates.
• Upload before-and-after project photos.
• Submit project photos to Corporate.
• Coordinate email campaigns.
• Assist with home shows and community events.

Success Measures:

• Leads contacted within minutes/hours.
• High appointment booking rate.
• Positive customer communication.
• Consistent online marketing activity.
• Customer reviews generated.
• CRM remains accurate.

Compensation: $18.00 - $21.00 per hour

Kitchen Tune-Up is a kitchen design and remodeling franchise system of committed professionals. Our remodeling experts update, uplift and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets.

While the kitchen is the heart of the home, our people are the heart of our company. At Kitchen Tune-Up our people are valued. Each day we work and collaborate to uplift our customers' homes as well as the lives of our people.

Find yourself an uplifting opportunity and join our team!