Client Support Representative

Terms

I am at least 18 years old

I am legally authorized to work in the United States

Spherion Vermont is seeking a Client Support Representative to accurately process incoming supply order, service, and networking support requests for document and networking clients via email and phone. Successfully process incoming sales leads for document and networking products and services. Appropriately dispatch service requests to field service engineers based on machine assigned machine population and specified geographic territory. Exceed the expectations of our customers.

Work with internal teams to route clients to appropriate team to fulfil general inquires efficiently and effectively. Provide tracking information to clients for shipments. Process invoices and credits as needed for supply and support requests. Update client addresses to accurately ship service and supplies. Assist with approving and maintaining clients automatic toner shipment and meter reading accounts.

• Order & Request Processing:
  Accurately process incoming supply orders, service requests, and networking support tickets via phone and email.
• Customer Service & Queue Management:
  Answer incoming calls and emails promptly to meet or exceed a 90-95% phone queue answer rate; route general inquiries to the appropriate internal teams efficiently.
• Dispatching:
  Appropriately dispatch service requests to Field Service Engineers based on geographic territory and assigned machine populations.
• Lead Management:
  Successfully process and route incoming sales leads for document and networking products and services.
• Account Maintenance:
  Update client addresses for accurate shipping, provide tracking information for shipments, and assist with maintaining automatic toner shipments and meter-reading accounts.
• Administrative Support:
  Process invoices and credits for supply/support requests, generate reports for internal and external clients, and update systems accurately.

Working hours:

8:00 AM - 5:00 PM

• Education/
  
  Experience:
  
  High school diploma or General Education Degree (GED); or 1 to 3 months of related experience/training; or an equivalent combination of education and experience.
• Technical
  
  Skills:
  
  Excellent PC and computer skills, with the ability to quickly learn, update, and research internal systems.
• Communication:
  Strong verbal and written communication skills; ability to listen to customer needs and clearly relay them to the appropriate groups.
• Detail-Oriented:
  Demonstrated accuracy, thoroughness, and attention to detail when managing administrative tasks and processing orders.

High School

1-4 years

• Customer Focus: A genuine enjoyment of working with clients and a dedication to exceeding both internal and external customer expectations.
• Multi-Tasking & Composure:
  The ability to stay calm, professional, and enthusiastic under pressure while managing high call volumes, repetitive tasks, and changing priorities.
• Problem Solving:
  Ability to gather and analyze information skillfully to resolve customer issues thoroughly rather than stopping at the first easy answer.
• Teamwork &
  
  Collaboration:
  
  Balances team and individual responsibilities, contributes with a positive attitude, and welcomes constructive feedback.
• Reliability:
  Consistent attendance and punctuality to ensure team queue coverage.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).