Customer Success Marketing Coordinator

Position:
Customer Success & Marketing Coordinator

Reports to:

Operations Manager

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in Service Minder.
• Follow up after appointments and completed projects.

• Schedule consultations.
• Prepare financing paperwork and contracts.
• Follow up on outstanding proposals.
• Assist with customer reviews and referrals.

• Schedule corporate social media posts.
• Publish blogs and website updates.
• Upload before-and-after project photos.
• Submit project photos to Corporate.
• Coordinate email campaigns.
• Assist with home shows and community events.

• Leads contacted within minutes/hours.
• High appointment booking rate.
• Positive customer communication.
• Consistent online marketing activity.
• Customer reviews generated.
• CRM remains accurate.

The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees. Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters.

HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.