Consumer Services Associate South Burlington VT

Our client, a leading organization in the consumer services industry, is seeking a Customer Service Agent to join their team. As a Customer Service Agent, you will be part of the Customer Support Department supporting the Consumer Engagement team. The ideal candidate will have excellent communication skills, a proactive attitude, and a genuine passion for delivering exceptional service, which will align successfully in the organization.

Job Title:

Customer Service Agent

Location:

South Burlington, VT onsite - training;
Post training - hybrid possible

Pay Range:$21/hr to $23/hr

• Engage with customers via emails, phone calls, and live chat regarding products, campaigns, and company initiatives with professionalism and empathy.
• Research and collaborate with team members and other departments to resolve customer inquiries and concerns efficiently.
• Maintain accurate records of customer interactions and data in engagement systems.
• Follow up with customers to ensure issues are resolved and provide updates on their inquiries.
• Utilize systems such as Salesforce, Excel, and MS Office to manage customer information and support team operations.

• 2–3 years of experience in a fast-paced, customer-facing environment.
• Bachelor’s degree in Business, Communications, or an equivalent combination of education and experience.
• Strong verbal and written communication skills with excellent listening abilities.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and quick learner of contact management systems.
• Ability to work independently, take ownership of responsibilities, and build effective cross-functional relationships.

• Opportunity to work in a dynamic, growth-oriented environment.
• Develop valuable skills in customer engagement and communication.
• Gain experience working with innovative systems and tools.
• Be part of a company committed to social, product, and economic missions.
• Potential for future professional growth and development.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay