Applications Engineer

Engineering Team Member

As a member of the Engineering Team at OnLogic, you live at the intersection of many stakeholders. You prioritize and execute simultaneous responsibilities autonomously with the support of your team and management. On any given day, you may work directly with customers, partners, vendors, and colleagues in Sales, Production (Manufacturing), Technical Support, Electrical & Mechanical Engineering, and Product Management. Each of these stakeholders brings unique perspectives and has different technical and communication needs.

You bring all of that together to deliver excellent products, while building relationships internally and externally along the way.

We believe in the power of in-person collaboration and the benefits of a strong workplace community. Therefore, this full-time role requires an onsite presence at our South Burlington, VT office. We encourage candidates who are able to relocate or comfortably commute to apply.

In this role, you'll be responsible for:

• Collaborating across teams to solve complex customer challenges and develop system-level solutions spanning computer, electrical, and software engineering, driving solutions through to completion.
• Prioritizing multiple tasks, managing time effectively, and communicating milestones clearly while executing to plan.
• Working with Sales Engineers to bridge the technical gap between customers and products, offering hands-on technical guidance and support.
• Technically evaluating and identifying potential new partners and use cases in collaboration with product managers. Supporting product ecosystem expansion.
• Working directly with customers to support new partnership implementations by joining calls, translating partner offerings into opportunities, and providing technical guidance.
• Diagnosing field failures to their root causes, identifying potential improvements, and documenting your findings internally and externally, as appropriate.
• Creating clear technical documentation such as guides, system notes, and customer applications.
• Supporting the Firmware team with BIOS changes and customizations, ensuring proper testing and validation.
• Partnering with the Regulatory team on time-critical testing, internal development, and visits to regulatory bodies.
• Driving continuous improvement to streamline processes, minimize waste, and reduce inefficiencies across the company.
• Logging, tracking, and aggregating system design limitations to inform new product designs.

The team you will be joining:

Our Engineering team creates our cutting edge industrial computers by finding innovative solutions on a daily basis. The Engineering team's success relies on collaboration, creative thinking, and a commitment to being at the forefront of technology. Roles on our Engineering team include, Electrical, Mechanical, Applications and Regulatory.