Airport Ambassador - Part Time

BTV Airport Ambassador - PT

This position is responsible for providing information, assistance, and security measures at the terminal, ground transportation areas and parking garage, and as necessary processing transactions using fee computers for customers while referring more complex issues to foreperson and/or supervisors. In addition, this position assists in maintaining a clean, welcoming, secure and professional environment.

The Airport Ambassador provides exceptional customer service and support to passengers, visitors, and airport stakeholders. This position serves as a welcoming and informative presence throughout the airport, supporting safe, efficient, and positive travel experiences for individuals of diverse backgrounds and abilities.

Union Affiliation:
American Federation of State County and Municipal Employees (AFSCME) Pay Grade 11: $23.09 Hourly Remote Tier 1:
Zero (0) days remote/week This is a Part-time position, 6:00 PM to 12:00 AM, Friday through Monday.

• Serve as a front-line ambassador at the Patrick Leahy Burlington International Airport terminal buildings, roadways and parking office, by actively engaging with customers to provide assistance with luggage and wheelchairs, locating lost vehicles, answering questions, giving directions, parking information and maintaining safety and security requirements.
• Provide accurate information regarding flight activity, terminal layout, airport services, and amenities
• Coordinate with airport staff, airlines, security, and emergency personnel and others as necessary including general understanding of airport security program and federal requirements.
• Maintain a visible presence throughout terminals, curbside, and public areas.
• Monitor the terminal and garage environment and report unusual events, activities, or hazardous conditions as required.
• Assist with emergencies, including, but not limited to, fire alarms, medical calls, and aircraft emergencies.
• Operate a fixed and/or mobile parking garage monitoring station to assist patrons with entry, exit, payment, and way finding.
• Leverage all available technologies including but not limited to automated fee computers, self-service/self-pay kiosks, license plate recognition, intercoms, and video systems and process transactions, resolve issues, provide customer support, and coordinate escorts when needed.
• Be knowledgeable of airport facilities, airport terminal and fire exits, evacuation routes, as, well as other airport buildings, traffic routes and submit work orders and documentation as required.
• Patrol assigned areas, identify and report vehicle parking violations, including, but not limited to, parking in front of fire hydrants, restricted areas, ADA designated parking spots and abandoned vehicles.
• Assist with monitoring vehicles in the parking garage, including directing vehicles to the off-premises parking lot when directed.
• Monitor airline arrival and departure schedules.
• Maintain the "Lost and Found" program by receiving, logging, storing, and assisting customers with retrieving items from airport lost and found and updating the lost and found database.
• Communicate information regarding access and availability of ground transportation at the Airport by being knowledgeable in such information including the City of Burlington Vehicle for Hire Ordinance.
• Inspect parking access revenue control system equipment and/or respond to reported problems with such equipment, including, but not limited to, refilling ticket paper, reattaching gate arms, and power cycling parking machines.
• Assist Working Foreperson and/or airport managers with advanced repairs, including, but not limited to, parts replacement, contacting third party vendors and/or airport Information Technology (IT).
• Assist the working Foreperson with maintaining an accurate report of vehicle capacity in the garage.
• Communicate and cooperate on security and customer service matters as appropriate
• Assist with snow removal and other events, including, but not limited to, shoveling and salting sidewalks and crosswalks to maintain safe areas.
• Assists with on and off-airport events, including, but not limited to, event safety and…