Workplace Experience Ambassador

Location: Columbia

Workplace Experience Ambassador page is loaded## Workplace Experience Ambassador remote type:
On-site locations:
Riverwoods, ILtime type:
Full time posted on:
Posted Todayjob requisition :
REQ
489579
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** What this job involves
** The Workplace Ambassador is responsible for delivering exceptional workplace experiences through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role serves as the primary point of contact for colleague inquiries and service delivery, combining hospitality expertise with facility management to create a superior workplace environment. The position focuses on implementing experience programs that increase engagement and partnership between JLL, service partners, and while enhancing service delivery standards.
** Your day-to-day tasks will include:
*** Serving as the initial point of contact for all colleague inquiries, issues, troubleshooting, and feedback related to workplace services
* Conducting routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
* Spending a minimum of two hours per day welcoming colleagues and walking floors to ensure work spaces are properly stocked and maintained
* Coordinating colleague communications and engagement via digital platforms as required
* Supporting data collection, analysis, and reporting to ensure alignment with organizational goals and objectives
* Working with key stakeholders to organize, host, and operationalize engagement events within assigned client locations
* Managing conference room bookings and resolving scheduling conflicts while providing administrative support for soft services
** Physical Demands and Work Environment:
*** Office-based work environment requiring extensive walking and standing throughout the day
* Ability to spend minimum two hours daily walking floors and welcoming colleagues
* Physical capability to conduct routine facility walkthroughs and assessments
* Manual dexterity required for technology operation and administrative tasks
* Ability to lift and move materials for event setup and facility maintenance as needed
* Professional appearance and demeanor required for client-facing interactions
*
* Required Qualifications:

*** Bachelor's degree or equivalent education
* Exceptional customer service skills and professionalism with demonstrated passion for hospitality
* Excellent verbal and written communication skills with ability to communicate professionally at all levels
* Proven ability to manage multiple priorities and deliver results in a fast-paced environment
* Strong organizational skills and process management capabilities
* Proficient skills in Microsoft Office Suite including Teams, Excel, PowerPoint, Word, One Note, and Outlook
* Ability to work independently with strong prioritization and time management skills
*
* Preferred Qualifications:

*** 1-3 years of relevant experience in hospitality, facility/property management, or operations
* Knowledge of commercial real estate industry and practices
* Experience with third-party vendor relationship management
* Familiarity with workplace technology and digital engagement platforms
* Background in event planning and coordination
* Experience with data collection and analysis for performance reporting
* Understanding of service level agreements and compliance requirements

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
** Estimated compensation for this position:
** 53,320.00 –…