Front Desk Assistant

Location: Lyman

Reports to:

Office Manager / Lead Chiropractor

Job Summary:

The Chiropractic Front Desk Specialist is the first point of contact for patients and plays a vital role in creating a positive, welcoming experience. This position is responsible for managing front desk operations, including patient check-in/check-out, scheduling, answering phones, and administrative support. The ideal candidate is organized, friendly, and able to multitask in a fast-paced healthcare environment.

Key Responsibilities:

Patient Interaction & Scheduling:

Greet patients warmly and professionally upon arrival.

Manage patient check-in and check-out procedures.

Schedule appointments and follow-up visits accurately.

Answer incoming phone calls, return messages, and handle inquiries.

Maintain patient confidentiality in accordance with HIPAA regulations.

Administrative Duties:

Verify insurance and collect copays or outstanding balances.

Input and update patient information in the electronic health record (EHR) system.

Confirm appointments and handle cancellations or rescheduling needs.

Prepare necessary forms, charts, and documentation for appointments.

Assist with data entry, filing, and maintaining organized records.

Clinic Operations Support:

Ensure the front desk area is clean, organized, and fully stocked.

Support office-wide initiatives to improve patient retention and satisfaction.

Assist in triaging patient needs and alerting staff when appropriate.

Communicate effectively with chiropractors, therapy staff, and office personnel tosupport efficient clinic flow.

Customer Service:

Provide excellent customer service and help resolve basic patient concerns.

Educate patients on office policies, services, and wellness plans.

Maintain a calm and courteous demeanor during busy times or in stressful situations.

Qualifications:

High school diploma or equivalent (some college preferred).Previous experience in a healthcare, chiropractic, or front desk setting preferred.

Strong organizational and multitasking abilities.

Proficient in EHR systems, scheduling software, and office technology.

Friendly, professional demeanor with excellent verbal and written communication skills.

Knowledge of chiropractic terminology and therapies is a plus.

Qualifications:

High school diploma or equivalent (some college preferred).Previous experience in a healthcare, chiropractic, or front desk setting preferred.

Strong organizational and multitasking abilities.

Proficient in EHR systems, scheduling software, and office technology.

Friendly, professional demeanor with excellent verbal and written communication skills.

Knowledge of chiropractic terminology and therapies is a plus.

Work Environment:

This is a patient-facing role in a fast-paced chiropractic clinic. The Front Desk Specialist must be adaptable, reliable, and able to deliver exceptional service while managing multiple administrative tasks efficiently. Other duties as assigned.
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