Representative, Enrollment

Position Overview

Responsible for daily workflow activities to include the following membership/enrollment activities: processing new enrollments, terminations/cancellations, changes, renewals, and database updates.

Location:

17 Technology Circle, Columbia, SC 29229. Full‑time (40 hours/week) Monday‑Friday in an office environment, 8:00AM–5:00PM. This position is not eligible for sponsorship now or in the future.

• Receive and log subscriber and member enrollment applications to the system.
• Process/ key applications including new enrollments, terminations/cancellations, changes, and renewals, and update all electronic enrollment files.
• Work with edit/error reports generated from membership transactions.
• Collaborate with multiple operational areas to ensure relevant group structure, status, benefits, and/or billing.
• Prepare and issue contracts, benefit books, and standard/custom .
• Respond to and resolve customer inquiries, contacting plan administrators and internal and external customers to resolve issues/problems.
• Participate in special projects related to enrollment, billing, and reconciliations.

• High School Diploma or equivalent.
• Ability to acquire knowledge of the membership system.
• Working knowledge of word processing, spreadsheet software, and Microsoft Office.
• Good judgment, effective customer service, and organizational skills.
• Demonstrated verbal and written communication skills.
• Basic business math proficiency and analytical or critical thinking skills.
• Ability to handle confidential information with discretion.

• Office technology or secretarial science training.
• One year of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
• Working knowledge of database software and computer systems support.
• Knowledge of booklet  preparation, underwriting enrollment regulations, and contract formats.
• Knowledge of state and federal laws related to private business insurance and standard benefit structures.
• Working knowledge of Microsoft Access.

• Typical office environment.
• Travel between office buildings and moving/carrying of boxes/materials.

• Subsidized health, dental, and vision coverage.
• 401(k) retirement savings plan with company match.
• Life insurance.
• Paid Time Off (PTO).
• On‑site cafeterias and fitness centers in major locations.
• Education assistance and service recognition.
• National discounts to movies, theaters, zoos, theme parks and more.

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, gender identity, genetic information or any other legally protected status. As a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.

The company is committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy‑related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. We are an Equal Opportunity Employer and participate in E‑Verify. Laws and regulations are complied with in all phases of the employment process.