Membership​/Customer Service Coordinator

Responsibilities

• Serves as a team lead in the membership and/or customer service area
• Responsible for coordinating area processes/tasks including distribution of work, database entries, responding to inquiries, training new employees, preparation of reports
• Coordinates and ensures distribution and prompt processing of all paperwork for document production
• Coordinates workflow processes
• Proofs departmental documents prior to authorizing release
• Assists supervisor with preparation and maintenance of group and electronic files
• Works closely with quality control, marketing, printing, and other internal/external customers to ensure quality and timeliness of work produced
• Assists supervisor with problem resolution and coordinates processes with internal departments and internal/external customers
• Participates and completes special projects as assigned by management
• Audits departmental document database to ensure timeliness standards are met
• Performs quality control audits on work performed and document production
• Trains and motivates new employees
• Assigns work and monitors work/workload of staff

• Associate degree
• 3 years of administrative/clerical support, customer service, or combination of these, including 1 year of experience in membership/claims/accounts area
• Good judgment skills
• Effective customer service and organizational skills
• Demonstrated verbal and written communication skills
• Demonstrated proficiency in spelling, punctuation, and grammar
• Ability to persuade, negotiate, or influence others
• Analytical or critical thinking skills
• Ability to handle confidential or sensitive information with discretion