Technical Writer

Technical Writer

Salary Range: $45,000 - $60,000

Job

Job Posting End Date:
August 14, 2026

The Company:
Aflac Columbus

The

Location:

Columbia, SC, US, 29217

The Division:
Group Voluntary Benefits

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

This role is hybrid
. This means you will be expected to report to one of our Aflac offices located in Columbia, SC for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Proficient in the use of Microsoft Office applications to support the creation, editing, and maintenance of documentation.
• Working knowledge of writing fundamentals, including grammar, spelling, and basic composition, to support development, editing, and proofreading of clear and professional materials.
• Effective written, verbal, and interpersonal communication skills to support collaboration with internal and external stakeholders.
• Foundational knowledge of organizational products, systems, and processes, with the ability to ask questions and seek clarification to support accurate documentation.
• Strong attention to detail with a focus on maintaining accuracy, consistency, and quality of deliverables.

• Bachelor's Degree English, Business Administration, or related field
• 4 years of work experience performing duties directly related to the duties of this position

Or an equivalent combination of education and experience

Less than or equal to 10%

• Adheres to established documentation standards and guidelines for style, format, and publication; supports communication of updates to stakeholders, including subject matter experts, departments, and applicable systems.
• Researches, gathers, and verifies information from primary and secondary sources to create, revise, and maintain procedural and process documentation; compiles information, interprets requirements, and drafts and edits materials to meet defined timelines.
• Participates in cross-functional efforts to support the development of new procedures and policy manuals; assists in the review of procedural documentation and contributes to maintaining current and relevant content.
• Edits, proofreads, and formats assigned documentation, including procedures and manuals, to ensure consistency, completeness, and alignment with established standards; maintains awareness of departmental activities and updates documentation as needed.
• Maintains and organizes documentation repositories, ensuring materials are current, accurate, and aligned with organizational, regulatory, and procedural requirements.
• Conducts research on existing procedures and processes to support requests from functional areas such as Legal, Compliance, and Internal Audit, including preparation of documentation for audits or inquiries.
• Partners with functional areas and internal stakeholders to support alignment of documentation with regulatory requirements and assists in addressing documentation-related questions.
• Contributes to ongoing improvements in Document Control by collaborating with team members, participating in discussions, and supporting updates to documentation and processes; participates in peer review activities to…