Personnel Clerk

Columbia, South Carolina | Contingent Upon Award Alliance Global Group LLC (AGG) is a growing Service-Disabled Veteran-Owned Small Business providing Foreign Military Sales, administrative and program management, financial management, information technology, logistics, facilities support, and litigation support services. AGG delivers responsive customer service and practical solutions to complex mission requirements.

About the Opportunity AGG is seeking a Personnel Clerk to provide human resources, personnel records, pay entitlement, finance system, and administrative help desk support for U.S. Army student and soldier populations in Columbia, South Carolina. This position performs advanced clerical and personnel support functions requiring sound judgment, technical aptitude, computer literacy, confidentiality, and the ability to process personnel actions, maintain official records, operate automated HR and finance systems, resolve records discrepancies, and provide responsive customer support in a regulated military environment.

Key
Responsibilities

• Perform in-processing and out-processing support for assigned soldiers, including digital records reviews, in-processing packet preparation, assignment order verification, student information updates in Government systems, and personnel tracking database updates within one business day of each soldier’s arrival or departure.
• Prepare and process personnel action requests in the Integrated Personnel and Pay System-Army (IPPS-A) on behalf of assigned soldiers, including promotions, awards, reassignments, leave requests, separations, personnel accounting reports, and strength management reports.
• Process and code pay entitlements, special actions, and deductions, including initiating, adjusting, and stopping pay and allowances, processing special duty pay, and managing approved deductions to support accurate and timely compensation.
• Maintain official military personnel records by uploading required documentation to the Interactive Personnel Electronic Records Management System (iPERMS), including assignment orders, promotion orders, award certificates, academic records, and other required personnel documents.
• Operate automated finance systems to manage soldier finance actions, including CEDEMS, CMS, DJMS, DMO, MMPA, CITIBANK Commercial Card systems, and Smart Voucher.
• Operate automated HR systems, including IPPS-A and iPERMS, to manage soldier data, track administrative actions, monitor case status, verify data accuracy, and support compliance with personnel records requirements.
• Serve as the primary interactive help desk for the student population by managing and responding to customer inquiries received by email, Microsoft Teams chat, and telephone within required performance timelines.
• Review personnel and finance documentation for completeness, consistency, and compliance with established procedures; identify discrepancies; research applicable guidance; and elevate issues requiring Government decision authority.
• Maintain personnel action logs, records control files, case tracking tools, and audit-ready electronic documentation to support accurate reporting, accountability, and timely customer service.
• Monitor updates to finance and human resources publications, apply current procedural guidance, and complete all mandatory Government-provided training required for system access and compliant performance.

Required Qualifications

• High school diploma or GED required.
• Minimum of three (3) years of appropriate personnel, human resources, military administrative, records management, or closely related clerical experience.
• Experience independently processing complex personnel actions, reviewing personnel documents for completeness and consistency, resolving…