Service Advisor

Service Advisor

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Competitive Pay

Health Insurance

PTO

401(K)

Greet customers promptly.

Obtain customer and vehicle information.

Clearly report all vehicle symptoms as described by the customer.

Determine and recommend maintenance based on age, mileage and history of vehicle.

Prepare a complete and accurate estimate of cost for labor and parts.

Establish follow up time.

Monitor the progress of each vehicle throughout the day, and update customers frequently.

Verify that the final invoice reconciles with the work performed on the repair order.

Explain all completed work and charges to customers.

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs.

O C Welch Ford Lincoln is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.