Recon Shop Administrator; Manheim

The Automotive Reconditioning Administrator coordinates wholesale and retail vehicle reconditioning through the market center. This role monitors workflow, communicates with clients and internal teams, and ensures estimates, approvals, records, charges, and system data are complete and accurate.

• Coordinate vehicle reconditioning activities in accordance with client service-level agreements and completion timelines.
• Prepare accurate estimates for body, detail, mechanical, and pre-sale inspection services for commercial, dealer, rental, retail, and internal vehicles.
• Communicate estimates, approvals, repair status, and completion updates to clients, technicians, shop management, and operational teams.
• Enter and verify vehicle, registration, repair, and client-request information in approved systems, including AS400, VCF, and RPP.
• Maintain and audit client agreements, vehicle files, estimates, repair records, parts orders, completed work, and reconditioning charges.
• Order, track, and receive approved parts; coordinate with Procurement or Purchasing to confirm pricing and availability.
• Monitor repair progress, parts availability, transportation needs, workflow assignments, and vehicle throughput to support timely completion.
• Review completed work and resolve client or internal inquiries related to assigned vehicles, service quality, processing, and billing.
• Partner with Finance and local management to ensure customers are charged accurately.
• Follow all safety and health procedures, model safe behaviors, and support Safety Excellence initiatives.
• Perform other duties and special projects as assigned by management.

• High school diploma or equivalent required.
• 3 years of clerical or administrative support experience.
• Valid driver’s license and safe driving record.
• Excellent communication, organization, customer service, and problem-solving skills.
• Advanced computer skills and proficiency with standard office equipment.
• Ability to perform repetitive data-entry tasks with accuracy and manual dexterity.
• Ability to sit or stand for prolonged periods and regularly stand, walk, reach, talk, and hear.
• Ability to frequently stoop, kneel, crouch, bend, squat, and climb.
• Visual ability sufficient for close, distance, and depth perception.