Retail Center Supervisor - Columbia, SC

Internal Reference Number: R1046845

Assists the Retail Manager by driving sales, mentoring staff, and executing marketing initiatives. Supports educational initiatives by attending community events and providing expertise on products or services. Engages in outside and retail sales with sales teams to boost performance, ensure excellent customer service, and assist with escalations and strategy development.

Location: This is a full‑time position working (40-hours/week) Monday‑Friday in a typical office environment. You will work an 8‑hour shift scheduled during our normal business hours of 8:30am - 5:30pm. It may be necessary, given the business need to work overtime. You may be required to travel between buildings and within the community. This role is located at 7467 Saint Andrews Road Irmo, SC 29063.

• Provides retail and outside sales support for customers of health and ancillary insurance products. Analyzes prospective customer needs and matches appropriate company products and services. Generates and acts upon leads for new sales and the sales of replacement and add‑on products. Tracks, analyzes, and reports on Retail Center performance.
• Coaches and trains staff to strengthen skills and empower team members to meet individual and collective sales goals. Defines and communicates criteria to achieve high performance service. Serves as backup to the Retail Manager.
• Participates in community activities and in local organizations to provide education and service. Supports local presence organization and association integration to assist and leverage relationships for BCBSSC community.
• Develops and Executes marketing plans to generate traffic, support membership, and create positive brand awareness. Serves as point of contact for the Marketing team in activating monthly Health Fairs and sponsored events. Works closely with marketing and local leadership to support regional business objectives.

• Required Education
  :
  Bachelor's
• Degree Equivalency
  : 4 years job related work experience or Associate's and 2 years job related work experience
• Required Work Experience
  : 3 years retail or healthcare sales/service experience.
• Skills and Abilitie
  s:
  Ability to plan, develop, and execute marketing campaigns and meet sales goals. Demonstrated sales team motivation skills. Ability to work independently, prioritize effectively, and make sound decisions. Good judgment skills. Demonstrated leadership, customer service, presentation, and organizational skills. Demonstrated verbal and written communication skills. Analytical or critical thinking skills. Ability to persuade, negotiate, or influence others. Ability to direct, motivate, and assess performance of others.
• Software and Other Tools
  :
  Microsoft Office.
• Required Training
  :
  Department of Insurance Licensure must be obtained within 60 days of hire in state employed. Licensure must be maintained while in job. Other licensures and certifications may be required and maintained by specific areas.

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401K retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On‑site cafeterias and fitness centers in major locations
• Wellness program and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Employee Assistance
• Discounts to movies, theaters, zoos, theme parks and more

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and…