Manager, Business

Hours: 3rd Shift: 8pm to 5am Mon-Fri

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site, including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates.

This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

• Conduct all new hire orientations, including client onboarding information and new hire check-ins on the first day of work.
• Audit onboarding requirements and confirm new hire start requirements are met.
• Communicate workforce needs to client for staffing productivity and include labor market data to present plausible solutions.
• Participate in client forecasting meetings and remain informed and knowledgeable of client’s current and upcoming business needs.
• Manage daily attendance reports and headcount reports.
• Process weekly payroll and maintain timeclock database.
• Document and investigate safety incidents and participate in client meetings to discuss safety and operational efficiency.
• Handle worker’s comp claims and document unemployment.
• Develop and maintain rapport with management and supervisors to maintain consistencies in all departments.
• Initiate and complete client relationship mapping as needed.
• Run and create reports to identify workforce challenges, escalates when appropriate, and collaborate with the client to create solutions (using CRM, Power BI, time/attendance software).
• Coach associates on policies that could have legal implications and involve onsite HR and lead investigations.
• Conduct employee performance reviews and assign and end associate assignments.

• High school diploma & a year or more in a leadership role.

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Ability to lead, organize, and build effective and diverse teams.
• Must have seasoned critical thinking and problem-solving skills.
• Ability to communicate professionally and effectively across all platforms.
• Ability to listen and respond to information effectively and influence decision makers.
• Achieves results in a quality, timely, and cost-effective way; sees priorities, plans efficient use of resources, and monitors progress against objectives.
• Responds positively to change and adapts to new situations quickly; able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

Client Site:
Typically work is performed offsite at a client’s location that could be an office or other business setting and may require travel to and from locations. This position requires compliance with all occupational safety and health standards, rules, and regulations.

Employ Bridge offers a competitive base salary plus monthly bonus potential. Additional benefits package for full-time colleagues includes:

• High EQ/High IQ team
• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• Prescription Drug Benefits
• 8 Paid Holidays per year
• 2 Floating Holidays per year
• Paid Time Off
• 401(k)
• Wellness Program
• Parental Leave
• A variety of career paths and encourage promotion from within.

Employ Bridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.