Process Analyst - Business Process Excellence & Technology

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, everything starts with safety. Our Global Sales Operations team acts as a vital engine supporting our overarching corporate mission of "Solving for Safer." We focus on building modern, efficient, and robust corporate frameworks that empower our sellers, "Helping people be their best in the moments that matter." By standardizing infrastructure and optimizing cross‑functional workflows, our team helps to provide the operational foundation required to support critical ecosystems worldwide.

As a Business Process Analyst within our Global Sales Operations organization, you will own the high‑impact mapping and optimization of cross‑functional workflows across the ecosystem. This role focuses deeply on the "Why" and the "Business Flow," aligning stakeholders on critical operational changes and standardizing procedures prior to technical development. Operating at the intersection of business strategy and technical enablement, you will partner closely with Sales Operations, IT, Product, Finance, and other business leaders to evaluate, redesign, and automate processes that improve operational efficiency and customer experience.

• Lead end‑to‑end process discovery, mapping, documentation, and optimization.
• Develop enterprise process maps and Standard Operating Procedures (SOPs).
• Identify process gaps, bottlenecks, risks, and improvement opportunities.
• Establish process governance and standards.

• Facilitate process workshops with business stakeholders.
• Partner with Sales, Customer Success, Finance, Product, Marketing, and Engineering.
• Translate operational needs into scalable business solutions.

• Drive Lean and continuous improvement initiatives.
• Develop KPIs and SLAs to measure process performance.
• Perform root cause analysis and implement corrective actions.
• Partner with IT to automate business processes using enterprise technologies.

• Support Salesforce and enterprise application improvements.
• Evaluate AI, workflow automation, and digital technologies.
• Collaborate on system implementations, integrations, and enhancements.

• CRM experience.
• Experience with enterprise technology implementations.
• Excellent analytical, communication, and stakeholder management skills.

• Reduced process cycle times.
• Increased automation and efficiency.
• Improved process standardization and compliance.
• Successful technology‑enabled business transformation.

Target Base Salary Range: $90,000 - $100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• Bachelor's degree & 5+ years of experience in business process management, business analysis, or operational transformation.
• Visio, Lucidchart or similar Business Process Management (BPM) tools.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Under 10%

None

Experienced

No

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment…