Senior Operations Analyst

Responsibilities

• Analyzes data that has a vital impact on the success of the operation, program or project used for developing operating strategies
• Develops, maintains and reviews processes, procedures, policies and forms for the department
• Identifies patterns and trends in data for business decisions by department or division leadership
• Prepares materials which help explain findings such as reports, charts, visual aids, etc.
• Monitors departmental methods to ensure compliance with internal measures and contract/business requirements
• Reviews items directed to management
• Advises and keeps management apprised of any potential issues or items that need to be addressed
• Recommends a response or solution to any issues identified or outstanding
• Assists management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections
• Provides periodic/consistent information to management impacted by assigned projects
• Manages/relays project status, purpose, scope and timing
• Serves as liaison between the division or department and other areas on management reports, including reports concerning workload statistics
• Attends and participates in teleconferences and meetings with customers
• May also serve as liaison between the area and the contractor regarding any discrepancies found in reports
• Functions as a project leader on work teams
• Assists service areas with resolving compliance issues or questions
• Identifies opportunities for improvement and areas/issues that can be addressed with educational initiatives
• Trains staff on new initiatives
• Identifies and researches discrepancies and questions related to data input based on reports
• Monitors reports to assess the impact of performance on key measures

• Bachelor's degree
• 4-years of data analysis or related operations experience
• Knowledge of Microsoft Office
• Strong communication, analytical, project management and organizational skills
• Advanced analysis skills
• Ability to identify complex problems and recommend solutions
• Ability to provide guidance and lead in developing and implementing process improvement for the department and division