Account Specialist

Position Purpose

Serves as team lead and is responsible for coordinating area processes/tasks to include the following: distribution of work, logging access database, processing group changes, responding to inquiries, training new employees, preparing reports/books/contracts.

Full‑time position (40 hours per week), Monday through Friday, from 8:30 AM to 5:00 PM, based at 4101 Percival Road, Columbia, SC. After completion of the initial training (up to 90 days), the role may be remote.

This position is not eligible for sponsorship now or in the future.

• Coordinate and ensure prompt processing of enrollment of new groups, renewals, changes, and cancellations of assigned groups under private business.
• Train and motivate new employees.
• Assign work and monitor work/workload of staff.
• Serve as team lead and expert on account administration.
• Coordinate with marketing, underwriting, claims, benefit files, and other areas to ensure relevant/appropriate group structure/status/benefits/billing.
• Prepare and issue contracts and benefit books.
• Draft custom language as requested and coordinate with printing and graphics for finished products.
• Prepare and issue standard and custom .
• Coordinate with marketing and data control to design custom cards.
• Respond to all inquiries and advise/resolve group and/or member problems.
• Prepare/maintain accurate group files.
• Coordinate and ensure prompt, accurate processing of the billing/payment processes.
• Prepare and submit area reports for management.

Required:

• Associate’s Degree.
• 2 years of job-related work experience.
• 3 years of administrative/clerical support and/or customer service experience.
• 1 year of experience in a membership/billing/accounts area/role (may be concurrent with the above 3 years).

Preferred:

• Prior leadership experience.
• Working knowledge of Microsoft Excel and PowerPoint.

• Subsidized health plans, dental and vision coverage.
• 401(k) retirement savings plan with company match.
• Life Insurance.
• Paid Time Off (PTO).
• On‑site cafeterias and fitness centers in major locations.
• Education Assistance Service.
• Recognition.
• National discounts to movies, theaters, zoos, theme parks and more.

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.

It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email  or call , ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case‑by‑case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.