Financial Center Assistant Manager - Harbison Financial Center

Job Description

Manage a financial center (FC) in collaboration with senior team members, ensuring operational excellence, smooth teller line functioning, policy adherence, and performance improvement. Take leadership when teammates are absent.

• Manage client traffic, engagement and appropriate routing, fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.

• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Passion, commitment and drive to deliver client financial life improvement experience.
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently and comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients' needs.
• Follows established processes and guidelines to do right for clients and bank, adhering to laws and regulations.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Interpret performance results, find opportunities to drive success and hold others accountable.
• Available to work weekends and extended hours; may be scheduled at any FC location within reasonable distance.

• Experience in financial services and industry knowledge of products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience in environment with individual and team goals routinely met or exceeded.
• Bilingual skills.

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40