Assistant Solution Manager

The Benefit Company, Inc. is a private cloud‑based benefits eligibility management company that automates and supports an employer’s complete benefits cycle with an unmatched focus on accuracy. Our proprietary platform, Benefitfirst, has evolved into a robust benefits eligibility management tool that audits and transmits millions of eligibility updates to hundreds of carriers and vendors each year. Our deep industry knowledge enables us to deliver innovative solutions tailored to each client.

Position Title: Assistant Solution Manager
Department: Client Services

The Assistant Solution Manager provides hands‑on daily assistance and support to our dynamic team of Solution Managers, Clients and Business Partners. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Your primary responsibility will be to assist our team with the development of critical front‑end internal and external resource materials for our clients during their initial onboarding and yearly renewal periods;

including providing excellent assistance with our System Setup Guides and enrollment materials within the expected time frames provided to our clients.

• Provide support to our team of Solution Managers by displaying initiative and critical thinking in order to deliver solutions to our clients and business partners.
• Develop expertise in using our proprietary platform for administering benefits.
• Process transactions in Benefitfirst as they relate to specific tasks in support of our clients.
• Provide excellent customer service through timely & accurate completion of all job responsibilities.
• Display a sense of urgency for monitoring and meeting deadlines.
• Display initiative to develop skills and knowledge that will position you as a future Solution Manager candidate.

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively.
• Exercise critical thinking when performing all job duties.

• Robust in‑house training program
• Medical, Dental & Vision Benefits
• Life Insurance
• Employee Assistance Program
• Pet Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 401(k) with Company Match
• Referral Bonus Program
• Paid Holidays and Paid Time Off (PTO) Program

• High school diploma or equivalent. Customer Service or relevant work experience a plus.