Operations Analyst I

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We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Client Operations Knowledge
  - Preferred
• MICROSOFT ACCESS – Preferred
• MICROSOFT EXCEL – Required
• MICROSOFT POWERPOINT – Required
• MICROSOFT WORD – Required
• VISIO – Preferred
• LIVELINK – Preferred
• BUSINESS OBJECTS – Preferred
• BUSINESS CASE PREPARATION – Required
• BUSINESS COST BENEFIT ANALYSIS – Required
• SAP – Preferred
• ADOBE ACROBAT – Preferred
• VISUAL BASIC SCRIPT – Preferred
• LEAN SIX SIGMA – Preferred
• DATA TREND ANALYSIS & INTERPRETATION – Required
• FINANCIAL/BUDGET ANALYSIS – Required
• PERFORMANCE ANALYSIS & FORECASTING – Required
• STATISTICAL ANALYSIS – Preferred

• Bachelor's Degree In a related field
• Operatons Analyst I
  - Up to 2 years of progressively responsible work-related experience
• Operations Analyst II
  - Two or more years of work-related experience; A minimum of two years of projects management/ process experience

Or an equivalent combination of education and experience

• Under direct supervision, assists management in gathering, interpreting and comparing benchmarking data to the company’s operations; assist with gathering and compiling reports to track initiatives and projects compared to planned deliveries; calculate and collect metrics and volumes to establish a target or compare against existing targets; coordinates administrative and logistical details associates with the day-to-day operations of the business unit
• Performs cost/benefit and statistical analysis; creates expense analysis that outlines the staffing and budgetary impact of various initiatives; provides insight into volume projections, with dependent variables that would affect short to long term production demand and departmental output; studies statistical trend of actuarial results to adjust forecasts and improve reliability
• Collects, organizes, analyzes, and prepares reports for management weekly, semi-monthly, monthly, quarterly, and annually to provide updates on projects, initiatives and process changes as well as any success metrics associated
• Performs analysis related to budgeting, expenses, and forecasting; analyzes spending trends to determine if efficiencies can be made to reduce excessive overages; assists department management with the preparation of departmental budgets; assists with special projects and the development of executive level presentations
• Makes recommendations for new and revised business policies, procedures, and practices,…