Slab Gallery Manager

Slab Manager

The Slab Gallery Manager is responsible for overseeing the daily operations of the slab gallery, ensuring exceptional customer experience while maintaining accurate inventory, operational efficiency, and a safe, organized showroom. This role leads the gallery team, partners with sales and operations, and ensures customers receive expert guidance throughout the slab selection process.

The ideal candidate is a customer-focused leader with strong organizational skills, experience managing inventory, and the ability to build relationships with homeowners, designers, builders, and internal teams.

Gallery Operations:

• Manage the day-to-day operations of the slab gallery to ensure a clean, organized, and welcoming environment.
• Ensure all slabs are properly displayed, labeled, and easily accessible for customer viewing.
• Maintain showroom appearance and merchandising standards that reflect the company's brand.
• Monitor gallery traffic and staffing levels to provide excellent customer service.

Customer

Experience:

• Welcome and assist homeowners, designers, builders, fabricators, and contractors during slab selection appointments.
• Provide product knowledge and educate customers on natural and engineered stone characteristics, finishes, and applications.
• Coordinate slab holds, releases, and customer selections in accordance with company policies.
• Resolve customer concerns professionally and escalate issues when appropriate.

Team Leadership:

• Hire, train, coach, and develop gallery team members.
• Schedule staff to meet business demands while managing labor costs.
• Conduct regular performance discussions and provide ongoing feedback.
• Foster a positive, collaborative, and customer-focused work environment.

Inventory Management:

• Maintain accurate slab inventory within company systems.
• Coordinate incoming slab deliveries and placement within the gallery.
• Monitor damaged, discontinued, or slow-moving inventory and communicate with purchasing and operations.
• Conduct routine inventory audits to ensure accuracy.

Cross-Functional Collaboration:

• Partner with Sales, Scheduling, Purchasing, Fabrication, and Operations teams to ensure seamless customer experience.
• Communicate inventory availability and special-order timelines.
• Assist with resolving inventory discrepancies and customer order issues.

Safety & Compliance:

• Promote a culture of safety throughout the gallery.
• Ensure compliance with OSHA regulations and company safety procedures.
• Maintain equipment inspections and safe material handling practices.
• Keep aisles, displays, and work areas free of hazards.

Required:

• High school diploma or equivalent.
• 3+ years of retail, showroom, warehouse, or operations management experience.
• 2+ years of leadership or supervisory experience.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and inventory management software.

Preferred:

• Bachelor's degree in business, Management, or related field.
• Experience in stone, counter top, flooring, cabinetry, building materials, or home improvement industry.
• Experience with ERP or CRM systems.
• Forklift certification or willingness to obtain certification.

• Customer Focus
• Leadership & Team Development
• Inventory Management
• Operational Excellence
• Problem Solving
• Organization & Time Management
• Attention to Detail
• Communication
• Conflict Resolution
• Collaboration
• Decision Making
• Adaptability

Onsite – In order to fulfill responsibilities of the Administrative Support Specialist position, this job is required to work in a specific Construction Resources manufacturing, production, or office environment.

Additional details will be provided during the interview process.

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

This is a full-time position that requires overtime as business needs dictate.

This job description…