Business Operations Specialist (January 2027

Business Operations Specialist

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

We're looking for a Business Operations Specialist to support and optimize end-to-end business operations across a cross-functional environment. In this role, you'll act as a key connector across teams—helping drive visibility, improve processes, and ensure alignment between planning, supply chain, delivery, and operational execution. You'll turn data into insights, support decision-making, and help remove barriers that impact customer delivery and business performance.

This is a highly collaborative, fast-paced role ideal for someone who enjoys solving problems, working across teams, and driving meaningful business outcomes.

The anticipated start date for this position is January 2027.

Duties & Responsibilities:

• Support and optimize end-to-end business operations across a highly collaborative, cross-functional environment, helping ensure alignment between planning, supply chain, delivery, and operational execution.
• Act as a key connector across teams by coordinating day-to-day operations, improving visibility into priorities, commitments, and performance, and reinforcing accountability across the organization.
• Own and support key operating rhythms, including KPI reviews, performance reporting, and action tracking, enabling leaders and teams to make data-informed, customer-centric decisions.
• Analyze operational data across areas such as demand and supply alignment, order execution and delivery performance, inventory and material readiness, and service-level metrics to identify trends, risks, and opportunities.
• Translate complex data into clear, actionable insights and recommendations that improve business performance and customer outcomes.
• Partner closely with teams including Supply Chain & Planning, Manufacturing and Operations, Quality & Engineering, Finance and Commercial teams, and EMS partners through Global Operations to drive coordinated execution.
• Help resolve issues, remove roadblocks, and ensure teams remain aligned to deliver against customer and business objectives in an agile and effective manner.
• Serve as a liaison between functions, promoting clear communication, shared understanding, and ownership of outcomes.
• Identify inefficiencies and bring awareness to opportunities to streamline workflows, improve consistency, and strengthen operational execution.
• Support the development and maintenance of standard work, SOPs, process documentation, dashboards, and reporting frameworks.
• Participate in or lead continuous improvement initiatives that support innovative ways of working across complex operations.
• Contribute to forecasting, prioritization, and planning activities, including execution of the UCDP process by validating inputs, highlighting constraints, and surfacing trade-offs.
• Provide leadership with clear summaries of performance, risks, constraints, and opportunities, enabling timely and transparent decision-making.
• Learn and develop a strong understanding of SOPs, playbooks, dashboards, reporting tools, and training materials to support consistent execution.
• Proactively identify risks that could impact delivery, cost, or customer outcomes, escalating issues early with clear impact assessments and recommendations.
• Track actions through resolution to ensure commitments are met and results are delivered predictably.

Required

Skills & Experience:

• Bachelor's degree in related field or equivalent experience.
• 3+ years of experience in business operations, supply chain, planning, or a related role within a fast-paced, technology-enabled environment.
• Strong analytical skills with the ability to translate data into actionable insights that drive accountable and customer-focused outcomes.
• Demonstrated experience working collaboratively across cross-functional teams and managing multiple priorities simultaneously.
• Experience with business and operational tools, including:
  Excel for data analysis and reporting, ERP/MRP or similar enterprise systems, Dashboard and reporting tools.
• Strong communication…