Business Manager - Senior Living

Business Office Manager

We’re looking for a Business Office Manager to oversee a wide range of business office responsibilities including petty cash reconciliation, aging/collections, invoicing, payroll, accounts payable, and assist HR with recruitment, orientation, onboarding, and retention. Senior living experience is a plus.

• Creates and maintains all resident files with required information while maintaining confidentiality.
• Serves as liaison with third‑party vendors; establishes and maintains all vendor files.
• Processes and/or oversees Accounts Receivable by invoicing customers, posting payment of invoices, and tracking non‑routine and miscellaneous services for which Team Members, residents, or vendors should be billed or credited.
• Accounts for all petty cash transactions and reimbursements.
• Assists in keeping all departments in line with budget.
• Maintains data related to Entrance Fee tracking, resident refunds, amortization, and financial assistance.
• Maintains office and business supplies inventory and preventative maintenance on office machinery.
• Assists Executive Director with annual budgeting process as necessary.
• Facilitates, participates in, and/or attends all required in‑service training and education programs as scheduled.
• Oversight of Medicare Ancillary Charges (x‑ray, lab, and pharmacy) – ensures accuracy of Healthcare Medical Supply Charges.
• Processes Admissions/Discharges within Vision (IL only); keeps up with Resident Status Change Forms throughout the community to ensure accuracy.
• Maintain emergency contact information for POA’s.
• Processes Flex Cash Outs and credits member accounts appropriately.
• Submit Long‑Term Care Insurance documentation appropriately each month.
• Assists with recruiting candidates to ensure proper coverage in all departments.
• Assists with forward motion of candidates as they progress through the ATS system.
• Calls and pre‑screens applicants to source for qualifications of candidates for open positions as needed.
• Assists with sending resumes/applications to hiring managers to schedule face‑to‑face interviews.
• Assists with setting up pre‑employment screens, including background checks, drug testing, PPD and health screenings, I‑9 documentation.
• Assists with new employment offer letter.
• Assist with maintaining all team member files with required information while maintaining confidentiality.
• Assist with creating UKG account for all employees.
• Assists with scheduling, facilitating and participating in new employee orientations.
• Uniform ordering for all employees as needed.
• Participates in Manager on Duty program requiring work at the community for a predetermined period of time over the weekend.
• Serves on special projects and assignments outside of his/her own community to support other communities or the broader portfolio.
• Responsible for license renewals for the entire campus (Business Licenses, CCRC, NCF, and CRC).
• Other duties as assigned.

• This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
• Will be required to lift or carry weight up to 25 lbs.
• May be exposed to minimal to moderate noise.
• May be required to work extended periods of time at a computer terminal.
• May encounter difficult situations, including contact with mentally ill and deceased residents.

Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.

• Bachelor’s degree and PHR/SHRM‑CP desired.
• Two years’ experience in a similar business office/human resources position required.
• ATS and Payroll experience desired.
• Three years administrative and/or bookkeeping experience.
• Two years’ experience with Medicare billing strongly preferred.
• Proficient in MS Office products, internet and industry specific software programs for marketing, payroll and accounts payable/receivable.

• Ability to work in a fast‑paced environment and to prioritize, organize and manage multiple priorities.
• Proficient in Microsoft Office suite and the ability to quickly master new software applications.
• Strong customer orientation to older adults.