Senior Business Analyst

Segra is searching for a qualified and experienced Senior Business Analyst to join us in a full-time capacity. We are only considering candidates for one of the following offices:
Kansas City, MO;
Columbia, SC; or Charlotte, NC.

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

The Senior Business Analyst will be responsible for collection and documentation of all As Is processes. They will work with Department Leaders to collect business requirements for process revisions, enhancements, and the creation of To Be processes. This includes identifying and evaluating a business's current processes involving analyzing existing workflows, systems, and practices to understand how work is currently being done.

They will work with IT to project manage process/requirement work, assist with budget management, and manage all end-to-end coordination and communication with internal stakeholders to ensure process changes do not negatively impact other organizations. The Senior Business Analyst will also proactively monitor end-to-end processes to recommend and communicate gaps and areas of improvement.

• Bachelor's Degree and/or equivalent experience

• Minimum of 5 years of experience pertaining to the telecommunications industry desired
• Process management experience required
• Project management experience desired
• MS Office knowledge
• Knowledge and experience with telecommunications network technologies, protocols, and operations

• Ability to develop and coordinate multiple processes and business requirements
• Ability to manage associated budgets
• Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
• Must have the ability to work independently and effectively in a fast-paced environment
• Must exhibit honesty, integrity and courtesy in all interactions
• Must possess strong work ethic in supporting customer needs, responding promptly and consistently

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

$74,340 - $93,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.