Content Operations Manager

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation bonus
• Vision insurance
• Life insurance
• Retirement plan
• Flexible schedule

Join the Rytech Restoration of the Midlands Team as a Content Operations Manager in the Content Restoration Industry!

Are you ready to transform your career into a meaningful and fulfilling journey? At Rytech of the Midlands, we don't just offer a job title; we provide an opportunity to be part of a higher purpose. As a passionate and dynamic leader, you're invited to join us as a Production Manager and contribute to our mission of helping communities overcome disaster in their Residential and Commercial property.

• Passion for Content Restoration:
  If you're passionate about content restoration, we want your expertise to be a driving force in our expanding company
• Experienced and Knowledgeable:
  Bring your leadership experience and knowledge to the forefront as you lead teams towards measurable outcomes and objectives
• Exceptional Communication
  
  Skills:
  
  Whether addressing a team of 20 or engaging with clients, showcase your communication skills with at least one year of experience in speaking, teaching, or developing groups

• Restoration Industry Practices in Content Restoration is a must
• Ability to assess the situation to properly set up equipment and tools according to industry standards
• Strong work ethic and ability to coach and train direct reports
• En Circle and Mica Software Experience a Plus
• Able to work well with customers, insurance adjusters, and build positive relationships while being firm and fair
• Eligible to operate a motor vehicle per vehicle policy and reliable transportation
• Must be able to identify Product (consumables), usage, and disposal requirements with training
• Detail-oriented with a commitment to quality
• Physical Requirements:
  
  Access and mobilize cleaning for fire and water damaged materials and ability to lift and carry objects up to 50 pounds or higher

• Strong communication skills and conflict management are key for success
• Proven leadership experience, a knack for teaching, training, and motivating teams
• Proficiency in current business software technologies and a quick learner of new software
• Customer service, administrative, verbal, and written communication skills
• Result-Driven attitude with a process- and results-driven mindset

• Leadership and Oversight:
  Take charge of field teams, focusing on safety, training, and operations to develop leaders and achieve organizational goals. Ensures company culture, purpose, and core values are maintained
• Production Workflow:
  Own the planning, execution, and closure of jobs, ensuring seamless operations, team member development and taking ownership from scope or schedule assignment
• Contents Assessment:
  Evaluate the extent of damage to contents and determine the feasibility of restoration and understanding of local insurance carriers and policies, in order to assist customer inquiries, and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractors
• Inventory Management:
  Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessments
• Quality Control:
  Ensure that restored contents meet quality standards and client expectations
• Communication and Coordination:
  Foster effective communication with stakeholders, create detailed reports, and coordinate with other specialists for smooth logistics
• Client Communication:
  Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic manner
• Safety:
  Maintain a safe and clean work…