Senior Business Analyst — Pension & Claims Systems

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies.

Responsibilities include:

• Assist with development of junior business analysts through mentoring.

• Define and document system requirements for issues or new processes as prioritized by the business

• Develop, track and translate business requirements into written technical and functional specifications and manage changes as required

• Serve as liaison for business units and technology teams to ensure technical solutions meet user needs

• Provide consistent, frequent communication and support to business and facilitate communication between the business and IT from initial requirements to final implementation

• Research, analyze, and summarize requirements to make recommendations on behalf of business units

• Research potential technical issues (adhoc query writing)

• Review processes and procedures and document and maintain accordingly

• Evaluate the effectiveness and efficiency of the agency's processes and, as necessary, make recommendations to improve

• Develop use cases and utilize automated test plans to ensure high quality of product

• Coordinate with business on user testing and validate that requirements are operating as expected

• Drive design and review of use cases, process change requests, and facilitate user acceptance

• Coordinate walk-through and sign-offs, verifying with business that use cases and process documents portray specific business needs

• Evaluate and provide training as needed

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 7 or more years’ experience with business analysis in a complex technology environment

• Experience and working knowledge of public sector pension, claims, and benefits systems or accounting related systems

• Working knowledge and experience in the areas of business process review, business process improvement and re-engineering concepts and practices

• Possess Critical thinking, decision-making and problem solving skills

• Planning and organizing

• Ability to drive results

• Excellent Personal Communication skills

• Facilitate communication verbally, in writing and through presentations

• Adaptability

REQUIRED

EDUCATION:

Bachelor’s degree in Business Administration, Computer Science or related field.

All your information will be kept confidential according to EEO guidelines.

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